Guest Service Representative

Marriott International is one of the world’s leading hospitality companies, renowned for providing exceptional guest experiences across its global portfolio of hotels and resorts. At the core of Marriott’s success is its commitment to diversity, inclusion, and the empowerment of its associates. The company fosters a culture where associates from diverse backgrounds are valued and celebrated, enabling them to thrive and deliver outstanding service to guests. Marriott International is dedicated to non-discrimination and equal opportunity employment, including taking into consideration qualified applicants with criminal histories in compliance with applicable laws. This inclusive approach cultivates a workplace where employees feel respected, supported, and motivated to perform their best. The Westin brand, a distinguished part of Marriott International, is focused on wellness and helping guests regain control and enhance their well-being while traveling. The brand encourages its associates to embrace wellness both on and off the job, creating a vibrant and healthy work environment that supports active, optimistic, and adventurous individuals. As part of this commitment, Westin associates are passionate about wellness and take pride in maintaining their well-being, contributing to a positive brand culture dedicated to being the preeminent wellness brand in hospitality.

The role being offered is for a full-time Front Desk Associate positioned at the Westin located at 5400 W Century Blvd, Los Angeles, California. This non-management role commands a pay rate of $28.35 per hour and requires open availability with a preference for overnight shifts. The primary responsibility of the Front Desk Associate is to manage all aspects of guest arrivals and departures efficiently and courteously. Key duties include organizing and confirming guest check-ins and check-outs, handling room reservations and billing adjustments, and ensuring accurate payment processing. The associate is expected to activate and file room keys, process guest requests, relay messages, and maintain contingency records for emergency preparedness. Beyond operational tasks, the role is pivotal in providing guests with valuable information about room features, property amenities, hours of operation, and local attractions. The position demands high levels of professionalism in communication and guest interaction, emphasizing welcoming guests warmly, anticipating their needs, assisting disabled individuals, and expressing genuine appreciation.

Attention to detail and adherence to Marriott’s strict policies and procedures are crucial. The Front Desk Associate must report any accidents or unsafe conditions, maintain confidentiality, protect company assets, and consistently comply with quality assurance standards. The ability to handle various payment types, manage accounting reconciliations, notify security of security concerns, and complete daily reports and logs also forms an integral part of the job responsibilities. Physical requirements include standing, sitting, or walking for extended periods and managing light physical tasks like lifting and moving objects up to 10 pounds. This dynamic role offers opportunities to develop positive working relationships, contribute to team goals, and support the overall guest experience that distinguishes Marriott and Westin from other luxury hospitality brands. Joining Westin as a Front Desk Associate means becoming part of a global team dedicated to wellness, hospitality excellence, and personal growth — helping you be your best in a respected and engaging workplace.