Guest Service Representative

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence and dedication to creating memorable experiences for guests worldwide. With a diverse portfolio of brands, including luxury properties such as St. Regis Hotels & Resorts, Marriott International blends timeless glamour and modern sophistication to provide unparalleled service. Marriott operates over 50 luxury hotels and resorts globally, each dedicated to delivering bespoke, anticipatory service through a team of gracious hosts who meet the highest standards of hospitality. The company prides itself on fostering an inclusive work environment where diversity is celebrated, and associates are supported to grow both professionally and personally. Marriott International is an equal opportunity employer committed to non-discrimination and actively promotes a culture of respect, equity, and opportunity for all its employees. The company is dedicated to upholding quality assurance and safety standards, ensuring a positive and secure environment for its guests and associates alike.

This particular role is a full-time, non-management position based at the St. Regis hotel located at 125 3rd St, San Francisco, California. The role offers an hourly pay rate of $38.00 and focuses on delivering exceptional guest services within the Rooms and Guest Services Operations category. As a guest services agent, your primary responsibilities include managing all aspects of guest check-ins and check-outs, handling room reservations and billing processes accurately, and providing comprehensive information and assistance to guests about the hotel's amenities, local attractions, and services. You will be instrumental in creating a welcoming environment, ensuring that guests feel valued and appreciated from the moment they arrive. The role also involves operational duties such as securing payments, reconciling cash banks, processing various payment transactions, and coordinating with security for any guest-related concerns.

Additionally, this position demands a high level of professionalism, clear and courteous communication with guests and colleagues, and a strong commitment to following company policies, safety procedures, and confidentiality standards. Important physical aspects of the job include the ability to stand, sit, or walk for extended periods and safely handle light lifting up to 10 pounds. The company emphasizes teamwork and positive working relationships among staff to achieve shared goals and uphold Marriott's quality assurance standards. This role presents an excellent opportunity for individuals seeking to thrive in a dynamic luxury hospitality environment where guest satisfaction and personalized service are paramount. Joining Marriott International, particularly at St. Regis, means becoming part of a prestigious global team focused on excellence, innovation, and career advancement where you can be your best self.