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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $29.15
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs
employee wellness initiatives
Job Description
Marriott International is a globally recognized leader in the hospitality industry, with a rich heritage of offering exceptional guest experiences and innovative services. Established over 90 years ago, Marriott continues to elevate the art of hospitality by integrating comfort with forward-thinking solutions, ensuring every guest feels welcomed, valued, and cared for. The company operates more than 7,000 properties worldwide under various brand names, including JW Marriott, which represents the luxury segment of its portfolio. JW Marriott properties are known for their stunning locations, distinctive designs, and personalized guest services that embody the philosophy of putting associates first, with an emphasis... Show More
Job Requirements
- High school diploma or equivalent
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull, or place objects up to 10 pounds without assistance
- strong communication skills
- ability to handle cash transactions accurately
- basic computer proficiency
- willingness to work full-time
- adherence to company policies and safety standards
- capability to assist guests with disabilities
- commitment to providing exceptional customer service
Job Qualifications
- High school diploma or equivalent
- experience in customer service or hospitality preferred
- excellent communication and interpersonal skills
- ability to multitask efficiently
- proficiency with computer systems and point-of-sale software
- strong attention to detail
- ability to maintain confidentiality
- professional appearance and demeanor
- problem-solving skills
- teamwork and collaboration abilities
- knowledge of hotel operations preferred
Job Duties
- Organize, confirm, process, and conduct all guest check-ins and check-outs
- manage room reservations, requests, changes, and cancellations
- secure payments and verify billing accuracy
- activate and file room keys
- process guest requests and relay messages
- print contingency lists to maintain records for emergencies
- explain room features and provide directions and information about hotel amenities, services, and local points of interest
- follow up on unresolved guest requests or problems
- run and review daily operational reports
- complete cashier and closing reports in the computer system
- accept and log wake-up call requests
- count and secure bank at shift start and end
- process all types of payments and voucher adjustments
- notify Loss Prevention and Security of any theft reports
- adhere to company policies and procedures
- maintain professional personal appearance
- protect company assets
- welcome guests and anticipate service needs
- assist disabled guests
- communicate clearly and professionally
- answer telephone calls courteously
- build and maintain positive working relationships
- support team goals
- comply with quality assurance standards
- perform physical tasks such as standing and walking for extended periods, and lifting up to 10 pounds
- perform additional reasonable duties as assigned by supervisors
Job Criteria
Experience
No experience required
Job Location
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