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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $27.38
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
Sheraton Grand Los Angeles is a prestigious hotel located in the heart of Los Angeles, California. As a distinguished member of Marriott International's portfolio, Sheraton Grand Los Angeles is renowned for offering exceptional hospitality services, welcoming guests from around the globe with warmth and professionalism. The hotel features upscale accommodations, modern amenities, and a prime location that caters to business travelers, tourists, and event attendees. With a commitment to delivering memorable experiences, Sheraton Grand Los Angeles prides itself on its dedicated team, quality service, and welcoming environment, which together create an inviting atmosphere for every guest.
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Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Ability to operate reservation and billing software
- Strong communication skills
- Ability to handle cash and financial transactions accurately
- Ability to stand, walk, or sit for extended periods
- Ability to lift and move objects up to 10 pounds
- Willingness to comply with company dress code and appearance standards
- Ability to maintain confidentiality
- Ability to work flexible shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Experience in customer service or hospitality preferred
- Proficiency with computer systems and reservation software
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Strong organizational skills
- Ability to maintain confidentiality
- Team player with a positive attitude
- Problem-solving skills
- Attention to detail
- Ability to work flexible shifts including nights and weekends
- Knowledge of hotel policies and procedures advantageous
Job Duties
- Organize and process guest check-ins and check-outs
- Manage room reservations, requests, changes, and cancellations
- Secure payments and verify billing accuracy
- Activate and file room keys
- Process guest requests and relay messages
- Print contingency lists for guest records
- Identify and explain room features and property amenities to guests
- Follow up on outstanding guest requests and issues
- Run and review daily reports and logs
- Complete cashier and closing reports
- Accept and record wake-up call requests
- Count and secure bank at shift start and end
- Process various payment types and vouchers
- Notify loss prevention or security of theft reports
- Maintain company policies and safety standards
- Welcome guests and anticipate their service needs
- Assist guests with disabilities
- Maintain professional communication and teamwork
- Comply with quality assurance expectations
- Perform physical tasks including standing and lifting up to 10 pounds
- Perform other reasonable duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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