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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.38 - $34.23
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
SLS Hotel a Luxury Collection Hotel Beverly Hills is a premier luxury hotel located in the vibrant city of Los Angeles, California. Nestled at 465 S La Cienega Blvd, this establishment is part of The Luxury Collection Hotels & Resorts, a world-renowned portfolio known for offering authentic and immersive luxury experiences. With over 120 properties across more than 35 countries, The Luxury Collection embraces a rich heritage rooted in over a century of hospitality excellence, beginning with the Italian CIGA brand. This property epitomizes sophisticated luxury, blending timeless modern elegance with unique cultural elements of its locale to create memorable... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 6 months of relevant experience preferred
- Ability to communicate clearly and professionally
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move objects up to 10 pounds
- Flexibility to work various shifts including weekends and holidays
- Willingness to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or guest services preferred
- Strong communication skills
- Customer service orientation
- Ability to handle cash transactions accurately
- Basic computer literacy
- Ability to work in a fast-paced environment
- Attention to detail
Job Duties
- Organize, confirm, process, and conduct all guest check-ins, check-outs, room reservations, requests, changes, and cancellations
- Secure payment and verify and adjust billing
- Activate and file room keys
- Process all guest requests and relay messages
- Print contingency lists to have a record of all guests in case of emergency
- Identify and explain room features to guests and supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
- Follow up on any outstanding requests or problems from the previous day and ensure they are resolved
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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