Guest Service Representative

SLS Hotel a Luxury Collection Hotel Beverly Hills is a premier luxury hotel located in the vibrant city of Los Angeles, California. Nestled at 465 S La Cienega Blvd, this establishment is part of The Luxury Collection Hotels & Resorts, a world-renowned portfolio known for offering authentic and immersive luxury experiences. With over 120 properties across more than 35 countries, The Luxury Collection embraces a rich heritage rooted in over a century of hospitality excellence, beginning with the Italian CIGA brand. This property epitomizes sophisticated luxury, blending timeless modern elegance with unique cultural elements of its locale to create memorable stays for discerning travelers.

This luxury hotel is committed to delivering genuine, personalized, and anticipatory hospitality to every guest. The hotel prides itself on maintaining an environment that values diversity, inclusion, and equal opportunity, offering a welcoming culture to employees from all backgrounds. With a focus on quality assurance and excellence in guest services, the hotel sets a high standard for its staff, encouraging professional growth and fostering a collaborative team atmosphere. The role being offered is for a full-time, non-management position within the Rooms & Guest Services Operations category, based in Los Angeles.

The position involves responsibilities central to front desk operations, including managing guest check-ins and check-outs, processing room reservations and cancellations, securing payments, and verifying billing accuracy. Employees in this role will also handle room key activation, process guest requests, provide directions, inform guests about property amenities and local points of interest, as well as maintaining logs and reports related to daily operations. Pay begins at $27.38 per hour, with a progression to $30.81 per hour after 9 months and $34.23 per hour after 18 months, reflecting the hotel's commitment to rewarding experience and loyalty.

The ideal candidate will play a crucial role in representing the hotel's brand by delivering exceptional customer service, supporting safety and security protocols, and maintaining professionalism in personal appearance and conduct. Duties extend to managing cash and transactions, liaising with Loss Prevention and Security when necessary, and ensuring the confidentiality of proprietary information. This role requires communication skills, the ability to handle multiple tasks efficiently, and a proactive approach to resolving guest concerns. The employee must be physically capable of standing, sitting, or walking for extended periods, and able to lift or move objects up to 10 pounds.

Joining SLS Hotel and The Luxury Collection means becoming part of a global community committed to excellence, cultural appreciation, and providing travelers an unparalleled experience. If you value an inclusive and dynamic workplace with opportunities to grow and thrive, this is a rewarding career path for hospitality professionals dedicated to luxury service.