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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.50 - $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid sick leave
Job Description
Mayo Civic Center is a prominent event and convention facility located in Rochester, Minnesota. As a part of the ASM Global family, Mayo Civic Center is known for hosting a diverse range of events including concerts, conferences, trade shows, and community gatherings. It serves not only as a venue but as a hub for entertainment and community engagement in the region. The center is dedicated to providing exceptional experiences to guests by maintaining a professional environment and offering superior customer service. The facility is designed to cater to both large-scale and intimate events, ensuring flexibility and convenience for clients and... Show More
Job Requirements
- Ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community
- personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center’s clients
- basic computer skills i.e. Microsoft Word, Outlook, etc.
- requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours
- physical ability to stand for long periods of time
- must be able to climb stairs in restricted lighting
- ability to move quickly from one area to another in a safe manner
- willingness to work in varying weather conditions
Job Qualifications
- High school diploma or GED preferred
- prior experience in a customer service role minimum one year preferred
- strong communication and professional guest interaction skills
- understanding of customer service principles and best practices
- familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques
- knowledge of two-way radio use and radio communication protocols
- basic office procedures, computer use, and recordkeeping skills
- ability to prepare clear, concise reports and maintain accurate records
- exceptional customer service mindset and problem-solving abilities
Job Duties
- Greet guests enthusiastically
- provide event information and assist with directions
- enforce facility policies including no smoking, no outside food and beverage, restricted access, no re-entry
- respond to emergencies, involving security or supervisors as appropriate
- lock and unlock facility doors and regulate the flow of employees and guests to maintain safety
- manage the flow of employees and visitors throughout the facility while overseeing access to restricted areas and recording entries
- handle lost and found items, maintain records, and keep the work area clean
- provide clear directions and information about venue facilities, events, and nearby local businesses and attractions
- communicate verbally clearly and concisely in English
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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