Guest Service Representative

Rochester, MN, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $13.50 - $16.50

Work Schedule

Flexible

Weekend Shifts

Benefits

Paid sick leave

Job Description

Mayo Civic Center is a prominent event and convention facility located in Rochester, Minnesota. As a part of the ASM Global family, Mayo Civic Center is known for hosting a diverse range of events including concerts, conferences, trade shows, and community gatherings. It serves not only as a venue but as a hub for entertainment and community engagement in the region. The center is dedicated to providing exceptional experiences to guests by maintaining a professional environment and offering superior customer service. The facility is designed to cater to both large-scale and intimate events, ensuring flexibility and convenience for clients and attendees alike.

The role of Guest Services Representative at Mayo Civic Center is an essential position that involves directly interacting with guests to enhance their experience. This part-time, non-exempt position offers an hourly wage ranging from $13.50 to $16.50 and includes benefits such as paid sick leave. Reporting to the Security and Guest Services Manager, the Guest Services Representative acts as a vital link between the center and its visitors. The primary responsibilities include greeting guests enthusiastically, providing event information, assisting with directions, and managing ticket scanning and seating escorts. Additionally, this role involves staffing the Guest Relations Desk, handling lost and found items, enforcing facility policies, and ensuring the general safety and security of the venue.

This position requires a strong commitment to customer service, professionalism, and problem-solving abilities. Guest Services Representatives at Mayo Civic Center must be able to communicate clearly and effectively in English while maintaining a positive public image for the venue. The role demands working flexible hours including evenings, weekends, and holidays, reflecting the dynamic nature of the events hosted at the facility. Physical demands include the ability to stand for long periods, climb stairs in restricted lighting, and move quickly and safely throughout the center. The role is suited for individuals who thrive in a team setting and are enthusiastic about providing excellent service to guests, employees, and vendors. Overall, this position offers a rewarding opportunity to be part of a leading event venue that values service excellence and community engagement.

Job Requirements

Ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community
personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center’s clients
basic computer skills i.e. Microsoft Word, Outlook, etc.
requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours
physical ability to stand for long periods of time
must be able to climb stairs in restricted lighting
ability to move quickly from one area to another in a safe manner
willingness to work in varying weather conditions

Job Qualifications

High school diploma or GED preferred
prior experience in a customer service role minimum one year preferred
strong communication and professional guest interaction skills
understanding of customer service principles and best practices
familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques
knowledge of two-way radio use and radio communication protocols
basic office procedures, computer use, and recordkeeping skills
ability to prepare clear, concise reports and maintain accurate records
exceptional customer service mindset and problem-solving abilities

Job Duties

Greet guests enthusiastically
provide event information and assist with directions
enforce facility policies including no smoking, no outside food and beverage, restricted access, no re-entry
respond to emergencies, involving security or supervisors as appropriate
lock and unlock facility doors and regulate the flow of employees and guests to maintain safety
manage the flow of employees and visitors throughout the facility while overseeing access to restricted areas and recording entries
handle lost and found items, maintain records, and keep the work area clean
provide clear directions and information about venue facilities, events, and nearby local businesses and attractions
communicate verbally clearly and concisely in English