Guest Service Representative

Marina del Rey Hotel is a premier hospitality establishment located in one of the most picturesque coastal communities. As a well-established hotel, it provides exceptional accommodations and personalized services to travelers seeking comfort, convenience, and a memorable stay. The hotel prides itself on combining a warm, inviting atmosphere with top-notch amenities that cater to both leisure and business guests. Known for its commitment to guest satisfaction and community engagement, Marina del Rey Hotel offers a dynamic workplace where every employee plays a crucial role in delivering outstanding hospitality experiences.

We are currently seeking an outstanding Guest Service Representative to join our dedicated team. This role is ideal for individuals who are hands-on, team-oriented professionals with high standards and a passion for exceeding guest expectations daily. The Guest Service Representative acts as the face of the hotel, ensuring every guest feels welcomed and valued from check-in to check-out. This position requires excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently in a fast-paced environment. Our Guest Service Representatives are responsible for maintaining strong guest relations by providing personalized service and resolving inquiries with professionalism and a positive attitude.

The role involves a variety of key functions including greeting guests upon arrival, handling the check-in and check-out process, managing reservations and guest accounts, and facilitating communication between guests and hotel departments. Representatives also operate the PBX phone system, manage cash and credit transactions responsibly, and contribute to overall hotel operations by assisting team members when needed. This role requires attention to detail, a strong sense of responsibility, and a genuine desire to contribute positively to the guest experience and the hotel’s reputation.

Employment type for this position is full-time, with a competitive pay range between $21.00 and $23.00 per hour. Additional benefits include comprehensive medical, dental, and vision insurance, participation in a 401k plan, and paid vacation and sick leave. The hotel also encourages team member travel through an exclusive travel program that offers discounted rates at sister properties, promoting rest and relaxation among employees. Furthermore, the hotel fosters a sense of community through quarterly team-building events and charitable initiatives, providing a well-rounded and supportive work environment where employees can thrive both professionally and personally.