Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.58
Work Schedule
Standard Hours
Benefits
medical care
retirement plans
Paid Time Off
Life insurance
Disability Coverage
Employee Discounts
recognition programs
Job Description
Sheraton Grand Los Angeles is a prestigious hotel located in the heart of Los Angeles, California. As part of Marriott International's renowned portfolio, Sheraton Grand Los Angeles offers exceptional accommodations and services to guests from around the world. With a rich heritage dating back to 1937, Sheraton has established itself as a global leader in the hospitality industry, providing a welcoming atmosphere where guests feel at home and experiences are crafted with care and attention to detail. The hotel is committed to fostering an inclusive and diverse workplace, encouraging employees to bring their unique talents and ideas to the table... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to stand, sit or walk for prolonged periods
- Capability to move, lift, transport or push objects weighing up to 10 pounds without assistance
- Must comply with quality assurance standards and job expectations
- Ability to perform reasonable work-related tasks as requested by supervisors
- Friendly and customer-oriented demeanor
- Team player attitude
- Attention to detail
Job Qualifications
- High school diploma or equivalent
- Previous experience in guest services or hospitality preferred
- Strong communication and interpersonal skills
- Ability to multitask and work efficiently under pressure
- Attention to detail and problem-solving skills
- Basic knowledge of billing and payment processing
- Proficiency in speaking and understanding Spanish is a plus
Job Duties
- Organize, confirm and process guest check-ins and check-outs and adapt to changes
- Ensure payments by verifying and adjusting billing as necessary
- Provide guests with room assignments and information about the hotel, directions, amenities and local points of interest
- Prepare daily reports and communicate relevant information to the next shift
- Complete cashier and closing reports and accurately count cash at the end of each shift
- Accept and record wake-up calls and communicate them to appropriate departments
- Communicate emergencies, lost items or theft cases to authorities or security personnel
- Maintain contingency lists for emergencies and communicate necessary messages
Job Qualifications
Experience
No experience required
Job Location
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