Guest Service Rep

Kansas City, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

competitive salary

Employee Discounts

opportunities for career growth

Supportive team environment

comprehensive training

Access to hotel amenities

Inclusive and diverse workplace

Job Description

Hampton Inn is a well-established hotel brand known for its commitment to providing comfortable, affordable accommodations coupled with exceptional guest services. As part of the Hilton portfolio, Hampton Inn has built a reputation for welcoming guests with warmth and professionalism in locations throughout the country. The hotel caters to both business and leisure travelers, offering a range of amenities designed to make each stay pleasant and memorable. Staying true to its mission, Hampton Inn focuses on delivering quality service in a friendly environment where guests feel valued and cared for throughout their visit.

We are currently seeking a friendly and... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in using computer systems and hotel management software
Flexibility to work various shifts including weekends and holidays

Job Qualifications

High school diploma or equivalent
Additional hospitality training is a plus
Previous experience in customer service or hospitality preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in using computer systems and hotel management software
Excellent problem-solving skills and attention to detail
Flexibility to work various shifts including weekends and holidays

Job Duties

Greet and welcome guests upon arrival providing a warm and friendly atmosphere
Assist guests with check-in and check-out processes efficiently and accurately
Address guest inquiries and resolve any issues or complaints in a timely manner
Provide information about hotel amenities services and local attractions
Maintain a clean and organized front desk area
Process reservations and manage room assignments
Collaborate with other hotel staff to ensure guest satisfaction
Handle cash and credit transactions securely and accurately

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: