You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Guest Service Manager - Delta by Marriott Richmond Downtown
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan with company match
hotel discounts
Paid holidays
Early access to earned wages
Company paid life insurance
company paid short-term and long-term disability insurance
Company paid accident and medical indemnity insurance
Job Description
Managed by SMI Hotel Group, a growing hotel management company known for its upscale, full-service hotels located in Virginia and Texas, the Delta by Marriott Richmond Downtown stands as a premier hospitality destination. This award-winning hotel offers 298 stylish and comfortable rooms and is strategically located in the heart of Richmond's bustling financial district along the scenic banks of the James River. Guests visiting the Delta by Marriott Richmond Downtown enjoy easy access to a variety of activities, ranging from casual dining and socializing in the hotel’s restaurant and bar to thrilling outdoor adventures such as mountain biking and kayaking... Show More
Job Requirements
- Two to four years experience in front office, housekeeping or guest services management role
- Speak, read, write and understand English
- Superior communication skills verbal and written
- Knowledge of the principles and practices within the rooms division
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
- Ability to make decisions with only general policies and procedures available for guidance
- Ability to apply supervisory and management soft skills
- Ability to work evenings, weekends and holidays
Job Qualifications
- Experience in front office, housekeeping or guest services management role
- Knowledge of the principles and practices within the rooms division
- Superior communication skills, verbal and written
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
- Ability to make decisions with only general policies and procedures available for guidance
- Ability to apply supervisory and management soft skills
Job Duties
- Manage and motivate front office personnel through daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure total guest satisfaction
- Develop and communicate departmental strategies and goals
- Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and company
- Be highly visible in the front office and hotel lobby, interacting with guests and acting on all feedback received in a timely manner
- Ensure all SMI and Marriott standards are complied with and that policies and procedures are consistently applied
- Respond quickly to guest requests or complaints in a friendly, professional manner and always follow up to ensure guest satisfaction
- Monitor room inventory status to achieve optimal levels of revenues while meeting high levels of guest expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: