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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,000.00 - $48,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Our establishment is a premier hospitality provider committed to delivering exceptional guest experiences within a dynamic and upscale environment. We pride ourselves on maintaining the highest standards of service and excellence, which have earned us a distinguished reputation in the hospitality industry. As a luxury hotel, we cater to a diverse clientele, offering world-class accommodations and personalized service to ensure each guest’s stay is memorable and enjoyable. Our team is comprised of dedicated professionals who share a passion for hospitality and a commitment to continuous improvement, innovation, and guest satisfaction.
The Guest Service Manager position is integral to our operat... Show More
The Guest Service Manager position is integral to our operat... Show More
Job Requirements
- Bachelor's degree in hospitality management or a related field
- Minimum of 3 years of experience in a guest service or front office management role
- Excellent communication skills both verbal and written
- Ability to manage multiple tasks efficiently in a fast-paced environment
Job Qualifications
- Bachelor's degree in hospitality management or a related field
- Minimum of 3 years of experience in a guest service or front office management role
- Excellent communication skills both verbal and written
- Experience with FOSSE Property Management System
- Previous experience in a luxury hotel environment
- Bilingual skills are a plus but not required
- Demonstrated leadership abilities with a focus on team development
Job Duties
- Oversee daily front office operations ensuring smooth check-in and check-out processes
- Manage guest inquiries and resolve any issues or complaints in a timely and professional manner
- Train, mentor, and supervise front desk staff to maintain high service standards
- Analyze occupancy rates and implement yield management strategies to maximize revenue
- Collaborate with other departments to ensure a seamless guest experience throughout their stay
- Ensure high levels of customer service are maintained at all times
- Maintain accurate records of room availability and reservations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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