Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,000.00 - $48,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Our establishment is a premier hospitality provider committed to delivering exceptional guest experiences within a dynamic and upscale environment. We pride ourselves on maintaining the highest standards of service and excellence, which have earned us a distinguished reputation in the hospitality industry. As a luxury hotel, we cater to a diverse clientele, offering world-class accommodations and personalized service to ensure each guest’s stay is memorable and enjoyable. Our team is comprised of dedicated professionals who share a passion for hospitality and a commitment to continuous improvement, innovation, and guest satisfaction.
The Guest Service Manager position is integral to our operations, serving as the linchpin between our valued guests and our hotel’s front office team. This role encompasses comprehensive oversight of all front office functions, including managing daily check-in and check-out procedures, addressing guest inquiries and concerns, and ensuring flawless service delivery at every touchpoint. The Guest Service Manager is not only responsible for operational excellence but also for inspiring and leading a team of front desk staff, providing ongoing training and mentorship to elevate their skills and promote a culture of hospitality excellence.
Beyond managing daily operations, the Guest Service Manager analyzes guest feedback and occupancy data to implement targeted strategies that enhance the quality of service and maximize revenue through effective yield management. This role requires a proactive approach to problem-solving, a keen eye for detail, and the ability to foster collaboration across departments to create a seamless and welcoming guest experience.
Employment in this role is full-time and requires a candidate who is flexible and able to work weekends, holidays, and weekdays to meet the needs of the hotel’s operational schedule. Through effective leadership and a guest-centric approach, the Guest Service Manager plays a crucial role in encouraging repeat visits and generating positive word-of-mouth referrals that contribute to our ongoing success. This position offers a competitive salary and benefits package reflective of the responsibilities and expectations associated with managing a luxury hospitality environment.
The Guest Service Manager position is integral to our operations, serving as the linchpin between our valued guests and our hotel’s front office team. This role encompasses comprehensive oversight of all front office functions, including managing daily check-in and check-out procedures, addressing guest inquiries and concerns, and ensuring flawless service delivery at every touchpoint. The Guest Service Manager is not only responsible for operational excellence but also for inspiring and leading a team of front desk staff, providing ongoing training and mentorship to elevate their skills and promote a culture of hospitality excellence.
Beyond managing daily operations, the Guest Service Manager analyzes guest feedback and occupancy data to implement targeted strategies that enhance the quality of service and maximize revenue through effective yield management. This role requires a proactive approach to problem-solving, a keen eye for detail, and the ability to foster collaboration across departments to create a seamless and welcoming guest experience.
Employment in this role is full-time and requires a candidate who is flexible and able to work weekends, holidays, and weekdays to meet the needs of the hotel’s operational schedule. Through effective leadership and a guest-centric approach, the Guest Service Manager plays a crucial role in encouraging repeat visits and generating positive word-of-mouth referrals that contribute to our ongoing success. This position offers a competitive salary and benefits package reflective of the responsibilities and expectations associated with managing a luxury hospitality environment.
Job Requirements
- Bachelor's degree in hospitality management or a related field
- Minimum of 3 years of experience in a guest service or front office management role
- Excellent communication skills both verbal and written
- Ability to manage multiple tasks efficiently in a fast-paced environment
Job Qualifications
- Bachelor's degree in hospitality management or a related field
- Minimum of 3 years of experience in a guest service or front office management role
- Excellent communication skills both verbal and written
- Experience with FOSSE Property Management System
- Previous experience in a luxury hotel environment
- Bilingual skills are a plus but not required
- Demonstrated leadership abilities with a focus on team development
Job Duties
- Oversee daily front office operations ensuring smooth check-in and check-out processes
- Manage guest inquiries and resolve any issues or complaints in a timely and professional manner
- Train, mentor, and supervise front desk staff to maintain high service standards
- Analyze occupancy rates and implement yield management strategies to maximize revenue
- Collaborate with other departments to ensure a seamless guest experience throughout their stay
- Ensure high levels of customer service are maintained at all times
- Maintain accurate records of room availability and reservations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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