Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Pizza Ranch Inc., founded in 1981 in Hull, Iowa, is a dynamic fast-casual restaurant chain specializing in pizza, chicken, salad, and dessert buffet options. Over the past four decades, Pizza Ranch has expanded steadily, now boasting over 200 locations across fourteen states. This impressive growth is a testament to its commitment to delivering a memorable dining experience through a wide array of meal and dining choices, including delivery and takeout services. The core philosophy of Pizza Ranch revolves around serving what they term 'devoted diners'—individuals who appreciate a place that values family, faith, and a warm guest experience.
Pizza Ranch operates with a compelling mission: to establish each location not merely as a business, but as a ministry opportunity. This distinct visionary approach ensures that every guest receives legendary experiences underscored by superior quality food and service. Beyond food, the company embraces a leadership role in the communities it serves, equipping its employees with the tools necessary for happy and productive lives. The company’s culture prioritizes positive impacts, valuing the genuine care extended to guests, employees, and community members alike. Such dedication creates an environment where each person walks away positively influenced, thanks to the authentic concern and commitment from the team.
The Guest Services Manager role at Pizza Ranch is integral to sustaining the company’s success. This position is designed for an individual passionate about hospitality, leadership, and operational excellence. As a Guest Services Manager, the successful candidate will be entrusted with exceeding guest expectations by ensuring adherence to Pizza Ranch’s established product and service standards. Working in close collaboration with the Assistant General Manager, the role involves steering daily operations to align with business goals, managing guest experience data via Qualtrics feedback tools, and driving efforts to improve customer satisfaction continually.
In addition to operational oversight, this role demands a strong business acumen to control food and labor costs effectively, playing a direct role in enhancing store profitability and achieving sales targets. Yet, the heart of the position lies in fostering a supportive and caring environment for staff and guests alike. The Guest Services Manager serves not only as a leader in operations but as a positive influence, creating legendary impacts through sincere care and engagement with everyone encountered. This role is located at Pizza Ranch Hendersonville, situated at 476 West Main, Hendersonville, TN 37075, a community-focused branch continuing to uphold the company’s mission and values. This full-time career opportunity offers those who thrive in vibrant and meaningful team settings a chance to grow and contribute significantly while being part of a respected and expanding franchise.
Pizza Ranch operates with a compelling mission: to establish each location not merely as a business, but as a ministry opportunity. This distinct visionary approach ensures that every guest receives legendary experiences underscored by superior quality food and service. Beyond food, the company embraces a leadership role in the communities it serves, equipping its employees with the tools necessary for happy and productive lives. The company’s culture prioritizes positive impacts, valuing the genuine care extended to guests, employees, and community members alike. Such dedication creates an environment where each person walks away positively influenced, thanks to the authentic concern and commitment from the team.
The Guest Services Manager role at Pizza Ranch is integral to sustaining the company’s success. This position is designed for an individual passionate about hospitality, leadership, and operational excellence. As a Guest Services Manager, the successful candidate will be entrusted with exceeding guest expectations by ensuring adherence to Pizza Ranch’s established product and service standards. Working in close collaboration with the Assistant General Manager, the role involves steering daily operations to align with business goals, managing guest experience data via Qualtrics feedback tools, and driving efforts to improve customer satisfaction continually.
In addition to operational oversight, this role demands a strong business acumen to control food and labor costs effectively, playing a direct role in enhancing store profitability and achieving sales targets. Yet, the heart of the position lies in fostering a supportive and caring environment for staff and guests alike. The Guest Services Manager serves not only as a leader in operations but as a positive influence, creating legendary impacts through sincere care and engagement with everyone encountered. This role is located at Pizza Ranch Hendersonville, situated at 476 West Main, Hendersonville, TN 37075, a community-focused branch continuing to uphold the company’s mission and values. This full-time career opportunity offers those who thrive in vibrant and meaningful team settings a chance to grow and contribute significantly while being part of a respected and expanding franchise.
Job Requirements
- high school graduate or equivalent education
- restaurant management experience preferred
- proficient in basic computer skills
- effective communication skills
- ability to prioritize and manage multiple tasks
- leadership capability
- passion for people development
Job Qualifications
- passion for leading and developing people
- proven record of management, communication, and organizational skills
- ability to prioritize multiple situations
- effective communicator and listener with good oral and written communication skills
- restaurant management experience preferred
- proficient in basic computer skills
- high school graduate or equivalent education
- possess business acumen
Job Duties
- exceed guest expectations by delivering pizza ranch product standards
- assist the assistant general manager in leading daily operations
- support management of guest experience through qualtrics data and feedback
- drive store level profitability by controlling food and labor costs
- provide genuine care for staff and guests
- create legendary impact with all contacts
- maintain effective business management practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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