Guest Service Host

Berwyn, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $15.00

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

Retirement Plan

Employee assistance program

flexible schedule

Job Description

Dotty's, Stella's Place, and Shelby's are Chicagoland's premier destinations for slots and video poker, operating over 85 locations across the region. These well-established gaming cafes serve as neighborhood gathering spots where adults can enjoy light meals and engage in video gaming in a welcoming, friendly, and comfortable environment. Each brand maintains a commitment to providing a superior entertainment experience combining the excitement of gaming with the comfort of an inviting atmosphere. With a focus on community and exceptional service, Dotty's, Stella's Place, and Shelby's have earned a reputation for being accessible social hubs that cater to gaming enthusiasts and casual... Show More

Job Requirements

must be 21 years of age
previous customer service experience preferred
reliable form of transportation
able to bend, reach, lift and/or carry 15 pounds
able to use a touch-sensitive pos system
complete certification courses within 30 days of hire

Job Qualifications

previous customer service experience is preferred
knowledge of the service environment
strong interpersonal skills
ability to work as part of a team
must be 21 years of age
reliable form of transportation
able to use a touch-sensitive pos system
attend meetings and trainings as required by management

Job Duties

provide exceptional customer service
genuinely create memorable experiences for all guests every shift
anticipate customer needs by actively listening and offering tailored solutions
be knowledgeable of vgt machines, games, and features, and how to resolve machine issues
enthusiastically promote marketing initiatives consistently to every guest
accurately document guest activity and records
maintain the highest standard of cleanliness and sanitation

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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