Guest Service Expert

Residence Inn by Marriott is a distinguished hotel brand under the Marriott International portfolio, renowned for catering to guests on extended stays by offering spacious suites equipped with full kitchens, providing the comforts of home with the renowned hospitality that Marriott is known for. The brand emphasizes a service culture rooted in teamwork, personalized guest experience, and meeting the specific needs of business and leisure travelers staying for longer durations. Marriott International, a global leader in the hospitality industry, fosters an inclusive workplace culture that values diversity, equity, and inclusion, ensuring every associate feels welcomed and empowered to contribute their unique talents. As part of their commitment to equality, Marriott International supports non-discrimination on any protected basis, including disability and veteran status.

Join the Residence Inn by Marriott team as a Guest Service Expert in Cambridge, Massachusetts, located at 120 Broadway. This part-time role focuses on delivering exceptional guest experiences through a variety of service-oriented tasks during the preferred evening shifts. With a competitive hourly pay rate of $29.42, this non-management position is designed for individuals who thrive in a fast-paced hospitality environment. In this role, you will engage guests, coordinate with kitchen staff, and maintain the cleanliness and functionality of the dining and work areas. Your role is pivotal in creating memorable moments that extend beyond simply serving food and drinks, ensuring that each guest feels valued and cared for throughout their visit.

The Guest Service Expert position requires excellent interpersonal skills, physical stamina to be on your feet for extended periods, and the ability to manage multiple tasks seamlessly. You will be responsible for a hands-on approach—including standing, walking, lifting, pushing, and pulling objects up to specified weights—all while maintaining professionalism in personal appearance and communication. The role is critical in upholding Marriott's high standards of safety, quality, and guest satisfaction, ensuring that every aspect of the dining experience reflects the company’s values.

This job is ideal for individuals seeking entry-level opportunities within the food and beverage sector of the hospitality industry. With less than one year of related work experience required, it offers an excellent platform to develop key skills in guest service, teamwork, and operational efficiency. The preferred qualifications include a high school diploma or G.E.D. equivalent, reflecting the inclusive approach Marriott takes towards hiring and training dedicated professionals who are eager to grow within the company. Marriott International provides a supportive work environment where employees can belong to a global team and begin their purpose in hospitality, building relationships with colleagues and guests alike, and becoming the best version of themselves through meaningful work and career development.