Guest Service Expert

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across its diverse portfolio of brands. One of its premier brands, Renaissance Hotels, embodies a unique approach to hospitality that encourages guests and associates alike to explore and embrace the unexpected. Located at 6677 Sea Harbor Dr, Orlando, Florida, Renaissance Hotels is seeking enthusiastic individuals to join their team as Guest Service Experts in a seasonal, part-time, non-management position. The hourly pay for this role is $10.98, and it is tip eligible, providing opportunities to augment base earnings through customer gratuities.

As a Guest Service Expert, your role transcends the traditional expectations of food and beverage service. You will be a crucial part of crafting memorable dining experiences that guests will cherish beyond just the meal itself. This role involves a dynamic range of responsibilities, including setting tables, communicating effectively with kitchen staff to ensure smooth service, engaging warmly with guests, serving food and beverages, and maintaining cleanliness and organization in work areas and supplies. Every interaction and transaction you handle contributes distinctly to the overall ambiance and quality of the guest experience.

Success in this position requires a proactive attitude and a commitment to maintaining a safe workplace aligned with Marriott's strict policies and quality standards. Professionalism is key; this includes upholding personal grooming and uniform standards and clear, courteous communication. The physical demands of the role are notable—you will be on your feet for extended periods, navigating various floor surfaces, and performing physical tasks such as lifting, carrying, pushing, and pulling items weighing up to 25 pounds independently. The ability to reach overhead and bend or stoop is also essential. Through focusing on these elements, Guest Service Experts play a vital role in ensuring a smooth, enjoyable dining experience that reflects Marriott International's dedication to excellence.

The position is designed for seasonal, part-time employment, making it an ideal opportunity for individuals looking to gain hands-on experience in the food and beverage sector within a prestigious hospitality environment without committing to a full-time schedule. This role is suited to those who are comfortable working in a fast-paced setting and are eager to develop skills in customer service, teamwork, and hospitality operations.

Marriott International is deeply committed to diversity and inclusion, fostering an environment where employees' unique backgrounds are celebrated and where every team member is given an equal opportunity to succeed and grow. The company values the broad spectrum of cultures, talents, and experiences that associates bring to the table, believing this diversity drives innovation and superior guest service. Marriott actively enforces non-discrimination policies to protect employees based on disability, veteran status, or any other legally protected status.

By joining Renaissance Hotels, a part of the Marriott International family, you become part of a vibrant global team that supports you in your professional journey. You'll have the chance to immerse yourself in the neighborhood's culture, providing guests with authentic and adventurous experiences. This role is a fantastic stepping stone for individuals eager to build a career in hospitality, offering training, growth opportunities, and the chance to work in an inclusive, supportive environment where you can truly be your best self and make a lasting impact.