Guest Service Expert

Spectators Restaurant is a part of the Sheraton Kansas City Hotel at Crown Center, a prestigious and well-established hotel located in the heart of Kansas City, Missouri. Sheraton Hotels & Resorts, under the umbrella of Marriott International, is a globally recognized brand known for its commitment to high-quality accommodations, exceptional guest experiences, and a strong sense of community. Since 1937, Sheraton has been a premier gathering place, fostering connections through thoughtful service and welcoming environments across more than 400 locations worldwide. This particular role is housed within the food and beverage category, focusing on delivering an outstanding dining experience at the Spectators Restaurant during the evening shift. This part-time, non-management position embodies the spirit of hospitality by ensuring that every guest interaction is memorable and uniquely enjoyable.

The role of a Guest Service Expert at Spectators Restaurant is much more than food service; it is about crafting an exceptional experience that extends beyond the plate and the drink. The Guest Service Expert is responsible for a broad range of functions including setting tables, communicating efficiently with kitchen staff, engaging warmly with guests, and maintaining cleanliness and order in the dining area. This position requires a proactive approach to hospitality, ensuring guests feel welcomed and valued throughout their dining experience. Success in this role depends heavily on adherence to safety protocols, company policies, and maintaining the highest quality standards. Employees must also present themselves professionally, adhering to uniform requirements and effective communication standards.

Physical stamina and active engagement are crucial as this role involves standing, walking, and moving around for extended periods, navigating various floor surfaces. The Guest Service Expert may also be required to lift, carry, push, pull, and place various objects, demanding a hands-on and flexible approach. The role is integral to the guest's overall impression of the dining experience, requiring attention to detail, courteous service, and an enthusiastic team spirit. Joining Sheraton Kansas City Hotel at Crown Center not only means gaining valuable hospitality experience but also becoming part of a global community dedicated to inclusion and diversity. Marriott International actively promotes equal opportunity and values the diverse backgrounds of its associates, fostering a supportive and inclusive workplace.

Sheraton invites candidates who are team players with a passion for delivering excellent guest service to explore this opportunity. The position offers a chance to grow within Marriott International's extensive portfolio, known for cultivating professional development and providing a fulfilling career pathway in the hospitality sector. If you are looking to contribute to a world-class guest experience and belong to a welcoming global family, this part-time Guest Service Expert role at Spectators Restaurant could be the perfect fit.