Guest Service Expert

Marriott International is a global leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences across its extensive portfolio of hotels and resorts. One of its prominent brands, Westin Hotels & Resorts, focuses on wellness, aiming to provide guests with a rejuvenating and health-conscious stay. Westin's mission is to empower guests to regain control of their well-being while traveling, helping them to be the best version of themselves by integrating unique wellness and lifestyle programming into their hotel experience. Marriott International is dedicated to creating an inclusive workplace that values diversity and fosters a supportive environment for all associates.

The role of Guest Service Expert at Westin is vital in creating a memorable and unique dining experience that goes beyond simply serving food and drinks. This position involves actively engaging with guests, managing table settings, communicating clearly with kitchen staff, and maintaining cleanliness and orderliness of the work area. A successful Guest Service Expert ensures that every guest interaction is smooth and embodies the brand's high standards of hospitality. This role requires a hands-on and proactive approach, with the physical ability to stand, sit, and move around for extended periods and handle objects weighing up to 50 pounds with assistance safely.

More than just a server, the Guest Service Expert at Westin represents the brand's promise to provide wellness-oriented service in every interaction. The job demands professionalism in appearance, communication, and conduct while adhering to all company policies, quality standards, and safety protocols. This entry-level role welcomes individuals with less than one year of relevant experience and does not require supervisory experience or certifications, making it an excellent opportunity for those looking to start or grow their career in the hospitality industry. Marriott International ensures an equal opportunity work environment, embracing diverse backgrounds and talents, and is committed to non-discrimination in hiring practices.

By joining the Westin team as a Guest Service Expert, associates get the chance to contribute to an evolving hospitality brand that champions health and well-being. The role is perfect for someone who is passionate, optimistic, and adventurous, with a personal commitment to wellness practices on and off the job. Westin encourages its associates to be active participants in their own well-being journey, creating a culture that supports the physical and mental health of both guests and employees. This position combines enthusiasm for hospitality with a dedication to promoting wellness, making it a rewarding career opportunity under the umbrella of the renowned Marriott International brand.