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Guest Service Expert

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
meal discounts
Life insurance

Job Description

The Ritz-Carlton Key Biscayne Miami is a renowned luxury hotel located at 455 Grand Bay Drive, Miami, Florida. As part of Marriott International's prestigious portfolio of award-winning properties worldwide, The Ritz-Carlton has established itself as a global leader in luxury hospitality. The hotel is committed to delivering exceptional service and unforgettable experiences to its guests. It boasts a refined environment where the blend of culture, talent, and experiences of associates creates a rich and dynamic workplace. The company upholds a strict dedication to equal opportunity employment, embracing diversity and ensuring a workplace free from discrimination based on disability, veteran status,... Show More

Job Requirements

  • High school diploma or G.E.D. equivalent
  • Less than 1 year related work experience
  • Ability to stand, sit, or walk for extended periods
  • Ability to lift and carry objects weighing up to 25 pounds without assistance and 50 pounds with assistance
  • Ability to work in a fast-paced environment
  • Excellent communication skills
  • Adherence to company policies and safety standards

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • Less than 1 year related work experience
  • Ability to stand, sit, or walk for extended periods
  • Excellent interpersonal and communication skills
  • Ability to lift and carry objects weighing up to 25 pounds without assistance
  • Strong commitment to providing exceptional customer service
  • No supervisory experience required

Job Duties

  • Set tables with proper tableware and linens
  • Communicate effectively with kitchen and bar staff to coordinate food and beverage orders
  • Engage with guests by providing attentive and courteous service
  • Serve food and drinks promptly and accurately
  • Maintain cleanliness and organization of work areas and supplies
  • Handle guest transactions professionally and efficiently
  • Follow company policies and safety procedures to ensure a safe and welcoming environment

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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