Guest Service Coordinator

Beverly Hills, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $22.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Career development opportunities

Employee wellness programs

Job Description

Ralph Lauren Corporation (NYSE: RL) is a world-renowned leader in the design, marketing, and distribution of premium lifestyle products. Established over 50 years ago, Ralph Lauren has developed a powerful reputation marked by quality, innovation, and timeless style across five key categories: apparel, accessories, home, fragrances, and hospitality. With a rich heritage and a globally recognized portfolio of brands including Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, the company consistently delivers distinctive products that set the standard for luxury and sophistication worldwide.

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Job Requirements

Minimum of 1-2 years of related customer experience
Detail oriented
Customer service oriented
Highly organized
Strong time management skills
Ability to multi-task
Passion and affinity for the Ralph Lauren brand
Collaborative team player
Strong communication and interpersonal skills

Job Qualifications

Minimum of 1-2 years of related customer experience, preferably within the luxury retail environment
Detail oriented, customer service oriented and highly organized
Strong time management skills and ability to multi-task
Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company
Collaborative team player willing to partner with and support all departments
Strong communication and interpersonal skills

Job Duties

Assist in all guest service areas as called upon, Call Center, Guest Kitchen, Sales Floor, Concierge and Administration
Responsible for creating an ultimate experience for every guest by providing exceptional customer service and supporting front and certain back of house functions
Greet every client and assist them in their individual shopping needs, offering a beverage, guiding to the appropriate department or sales professional
Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations
Locate products for customers, complete transfers and charge sends from other stores as needed, partner with Operations Associates to follow up on customer sends, deliveries, transfers and new product receipt
Prepare store for opening and closing, including filling in merchandise, returning merchandise to stock room, stocking cash wraps with gift boxes and bags, and maintaining clean, presentable front and back of house areas
Assist in processing sales transactions, being knowledgeable of returns, markdowns, discounts, tax, security and packaging policies, and capture customer information
Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen
Provide assistance on the floor to support other departments based on store needs
Ensure a clean, organized sales floor and fitting rooms
Direct phone calls and questions to appropriate areas of store
Demonstrate a true passion and respect for the product
Exhibit pride through positive demeanor, body language and personal presentation
Demonstrate professional etiquette through integrity, honesty and respect for others

Job Location

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