Guest Service Concierge

San Mateo, CA, USA|

Job Overview

Compensation

Type:

Hourly

Rate:

Exact $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Professional work environment

Job Description

Our client is a renowned hospitality establishment known for delivering exceptional guest experiences and outstanding customer service. This company operates within the luxury hotel sector, catering to discerning travelers who expect the highest standards in service, comfort, and accommodation. With a commitment to excellence, the hotel prides itself on creating memorable stays through its dedicated and knowledgeable staff, elegant facilities, and comprehensive range of amenities. The organization values professionalism, integrity, and a passion for hospitality, fostering a work environment that encourages growth, teamwork, and guest-centric service.

We are currently seeking a Guest Service Concierge to join our premier Fro... Show More

Job Requirements

high school diploma or equivalent
previous experience in front desk, reservations, or hospitality highly desirable
strong communication and interpersonal skills
ability to operate front desk computer systems and cashier equipment
detail-oriented and capable of handling multiple tasks efficiently
problem-solving skills and ability to handle guest concerns diplomatically
knowledge of hotel services, amenities, and local attractions
ability to work flexible hours including weekends and holidays
commitment to maintaining a safe and secure environment

Job Qualifications

previous front desk, reservations, and/or hospitality experience preferred
excellent customer service skills

Job Duties

provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including checking in and out, luggage services, restaurant/tour reservations, and hotel/city information
build an authentic bond with guests and create a unique experience that they will want to come back for
post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct
demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel
use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again
be knowledgeable of front desk computer and cashier systems, including room rates and types of accommodations
check in guests, ensuring they are properly accommodated
ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct
listen to guest concerns, solve problems creatively and answer questions
be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests
be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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