Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $12.50 - $14.50
Work Schedule
Day Shifts
Fixed Shifts
Benefits
flexible schedule
competitive pay
employee discount
Training and Development
safe work environment
supportive management
Opportunities for advancement
Job Description
United Dairy Farmers (UDF) is a well-established convenience store and gas station chain with a rich history of providing quality customer service and a wide range of products to its local communities. Known for its commitment to friendly, efficient service and a welcoming environment, UDF continues to be a go-to destination for convenient shopping, refreshments, and fuel needs. The company caters to a diverse customer base and prides itself on maintaining high standards in all aspects of store operations, including customer interactions, safety protocols, and product offerings. With a strong presence and reputation in the convenience store industry, United Dairy Farmers offers opportunities for flexible employment, including part-time positions designed to accommodate different schedules and lifestyles.
The position of Guest Services Associate at United Dairy Farmers is an integral role focused on delivering exceptional guest experiences by embodying the five phases of The Hi Five Guest Experience: Invited, Welcomed, Well-Served, Respected, and Fulfilled. This position reports directly to the Store Manager and involves part-time work of 25 hours or less per week, with shifts available across the 1st, 2nd, or 3rd shift. Pay rates range from $12.50 to $14.50 per hour, making this an attractive opportunity for individuals seeking flexible work hours with competitive compensation.
As a Guest Services Associate, the primary responsibility is to provide outstanding service to every guest who walks into the store. This includes greeting guests warmly and authentically, anticipating their needs, and ensuring that they leave satisfied with the intention to return. Associates are also responsible for maintaining the safe and efficient operation of their shifts while complying with all relevant laws, company policies, and ethical standards. They perform various tasks that ensure the store runs smoothly, including preparing DipSide items such as shakes, malts, ice cream, and sundaes, managing transactions accurately using the point of sale system and gas console, and keeping merchandise stocked and organized.
Security is also a critical element of the role, with associates expected to monitor customer activity to prevent theft and ensure compliance with tobacco and alcohol management policies, as well as safety procedures to deter robbery and violence. Maintenance duties, including cleaning and safety checks, are also part of daily responsibilities to create a safe and pleasant shopping environment.
Additionally, Guest Services Associates are expected to complete accurate reporting related to time records and customer service documents. This role requires a versatile individual capable of multitasking and delivering excellent service under varying conditions. The company emphasizes inclusiveness and fairness and requires that all employees, including Guest Services Associates, be at least 16 years old. This role is key in fostering a positive store atmosphere and maintaining the high standards that UDF is known for. Overall, it offers an excellent opportunity for motivated individuals to work in a dynamic retail environment while contributing to customer satisfaction and store success.
The position of Guest Services Associate at United Dairy Farmers is an integral role focused on delivering exceptional guest experiences by embodying the five phases of The Hi Five Guest Experience: Invited, Welcomed, Well-Served, Respected, and Fulfilled. This position reports directly to the Store Manager and involves part-time work of 25 hours or less per week, with shifts available across the 1st, 2nd, or 3rd shift. Pay rates range from $12.50 to $14.50 per hour, making this an attractive opportunity for individuals seeking flexible work hours with competitive compensation.
As a Guest Services Associate, the primary responsibility is to provide outstanding service to every guest who walks into the store. This includes greeting guests warmly and authentically, anticipating their needs, and ensuring that they leave satisfied with the intention to return. Associates are also responsible for maintaining the safe and efficient operation of their shifts while complying with all relevant laws, company policies, and ethical standards. They perform various tasks that ensure the store runs smoothly, including preparing DipSide items such as shakes, malts, ice cream, and sundaes, managing transactions accurately using the point of sale system and gas console, and keeping merchandise stocked and organized.
Security is also a critical element of the role, with associates expected to monitor customer activity to prevent theft and ensure compliance with tobacco and alcohol management policies, as well as safety procedures to deter robbery and violence. Maintenance duties, including cleaning and safety checks, are also part of daily responsibilities to create a safe and pleasant shopping environment.
Additionally, Guest Services Associates are expected to complete accurate reporting related to time records and customer service documents. This role requires a versatile individual capable of multitasking and delivering excellent service under varying conditions. The company emphasizes inclusiveness and fairness and requires that all employees, including Guest Services Associates, be at least 16 years old. This role is key in fostering a positive store atmosphere and maintaining the high standards that UDF is known for. Overall, it offers an excellent opportunity for motivated individuals to work in a dynamic retail environment while contributing to customer satisfaction and store success.
Job Requirements
- At least 16 years old
- Ability to speak, hear and understand spoken English well enough to communicate effectively with customers
- Ability to see well enough to operate store equipment including POS terminal and gas console
- Ability to understand operating instructions for store equipment and operate all store equipment
- Ability to prepare DipSide items using supplies located in the dip cabinets
- Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change
- Ability to recognize numbers, count and do arithmetic well enough to complete required records
- Ability to move merchandise from storage to shelves, displays, freezers and milk box
- Ability to clean counters and other surfaces
- Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes
- Ability to tolerate exposure to temperatures as low as 33 degrees Fahrenheit for at least 10 minutes
- Ability to raise at least 10 pounds from floor level to a height of 5 feet
- Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor
Job Qualifications
- Ability to speak, hear and understand spoken English well enough to communicate effectively with customers
- Ability to see well enough to operate store equipment including POS terminal and gas console
- Ability to understand and follow operating instructions for all store equipment
- Ability to prepare DipSide food items using supplies in the dip cabinets
- Ability to handle various payment methods accurately and make correct change
- Ability to recognize numbers and perform arithmetic to complete records
- Ability to move merchandise from storage to display areas
- Ability to clean counters and other surfaces
- Ability to tolerate exposure to cold temperatures for short periods
- Ability to lift and place packages weighing up to 21 pounds
Job Duties
- Provide the signature UDF Hi Five Guest Experience by greeting guests warmly and authentically
- Prepare shakes, malts, cups, cones of ice cream, yogurt, sundaes, sodas and hand-packed containers as part of DipSide guest services
- Operate point of sale system and gas console efficiently, handling all types of transactions including coins, currency, checks, credit cards, coupons and food stamps
- Stock merchandise including shelves, displays, milk box and freezers, ensuring product rotation and checking for out-of-code dates
- Maintain security by monitoring guests and store activity to prevent shoplifting and gas drive-offs, follow tobacco/alcohol management and robbery/violence deterrence policies
- Ensure store and parking lot cleanliness and safety, maintain store equipment, and monitor product and refrigeration temperatures
- Accurately complete time records and customer service reports
- Perform other duties assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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