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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $14.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Life insurance
Mental well-being resources
401k with employer match
Paid Time Off
Waterpark passes
Vacation discounts
Job Description
Great Wolf Lodge is a premier family-focused resort and indoor water park operator known for creating memorable experiences through its immersive and interactive attractions. Operating across numerous locations in North America, Great Wolf Lodge combines hospitality, entertainment, and exceptional customer service to provide guests with a unique getaway that appeals to families of all sizes and ages. The lodge emphasizes creating a safe, welcoming environment where guests can relax, explore, and enjoy a variety of amenities including water parks, adventure activities, dining options, and themed entertainment. With a vibrant and inclusive culture, Great Wolf Lodge fosters growth and development opportunities... Show More
Job Requirements
- Flexibility with schedule, including nights, weekends, and holidays
- Successful background check and drug screening
- Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift
- Capable of lifting up to 30 lbs
- Comfortable working in a busy, loud, and guest-facing environment with frequent distractions
- Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting
Job Qualifications
- High School Diploma or equivalent
- Strong previous customer service and/or sales experience
- Demonstrated empathy and a genuine desire to serve others
- Enthusiastic, positive, proactive, and dependable
- Strong demonstrated teamwork and communication abilities
- Demonstrated multitasking and prioritization skills in a fast-paced environment
- Experience or ability to learn using mobile technology, front desk software, and self-service kiosks
- Able to effectively upsell and cross-sell resort offerings
- Strong consultative selling skills with the ability to tailor recommendations in real-time
- Ability to build rapport quickly and use storytelling or product knowledge to drive interest
Job Duties
- Welcome and assist guests with check-in and check-out processes using property management systems
- Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
- Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
- Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
- Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
- Accurately verify guest identity, process secure payments, and manage billing with precision
- Maintain accurate records of guest stays, room assignments, and transactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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