Guest Service & Sales Agent

Great Wolf Lodge is a renowned family-friendly indoor water park resort known for providing memorable experiences and exceptional hospitality. The company operates a chain of indoor water park resorts that combine exciting water attractions with comfortable accommodations, dining options, and entertainment. As a leader in the hospitality and entertainment industry, Great Wolf Lodge emphasizes creating fun and engaging environments for families and guests of all ages. The resort offers a warm, welcoming atmosphere where employees, known as Pack Members, are encouraged to bring their best selves to work and grow their careers in a supportive setting.

The Guest Service & Sales Agent position at Great Wolf Lodge is a dynamic dual-role opportunity that blends excellent guest service with proactive sales functions. This role is crucial as it serves as both the first and last point of contact for guests at the resort, significantly influencing guest satisfaction and revenue generation. Employees in this position engage with guests during check-in and check-out processes, utilizing property management systems to ensure smooth, efficient service. Beyond traditional front desk responsibilities, Guest Service & Sales Agents actively promote suite upgrades, exclusive packages, and resort features tailored to enhance each guest's experience.

This position is designed for individuals passionate about hospitality and sales, who thrive in fast-paced, guest-facing environments. Success in this role relies on strong communication, sales acumen, and an empathetic approach to anticipate and meet guest needs. Incentive opportunities tied to performance allow employees to maximize their earning potential based on their ability to serve and sell effectively. The collaborative culture at Great Wolf Lodge encourages team members to grow their career pathways, whether advancing in resort sales, operations, or guest services leadership.

Great Wolf Lodge provides comprehensive benefits and perks, including medical, dental, vision, and life insurance options with Health Savings Accounts (HSA), mental well-being resources, telehealth services, 401K with employer match, paid vacation, parental leave, and unique employee incentives like waterpark passes and vacation discounts. Additional career development is supported through Great Wolf University, which offers on-the-job and leadership training. The company also prioritizes employee well-being through flexible scheduling, holistic wellness programs, and assistance through the Employee Assistance Program and Pack Member Relief Fund. The culture at Great Wolf Lodge strongly supports diversity and inclusion, aiming to create an environment where all employees feel valued and welcome.

This role requires flexibility with scheduling, including availability on nights, weekends, and holidays, and a demonstrated ability to multitask and manage priorities in busy settings. Candidates should be comfortable interacting with guests, handling technology such as mobile devices and self-service kiosks, and maintaining accurate records and financial transactions with professionalism and precision. Physical requirements include the ability to stand or sit for extended periods, and lift up to 30 pounds as part of the daily routine. The pay for this position starts at $16.50 per hour, with additional performance-based incentive pay typically ranging from $2 to $5 per hour, reflecting the role's emphasis on sales and guest service excellence.

Overall, the Guest Service & Sales Agent position at Great Wolf Lodge represents a vibrant career opportunity in hospitality sales and guest services, blending customer interaction with consultative selling to deliver exceptional guest experiences and achieve business goals.