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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Mental well-being resources
Telehealth resources
401k with employer match
Paid vacation time off
Parental leave
Waterpark passes
Vacation discounts
employee referral incentives
scholarship program
Job Description
Great Wolf Lodge is a renowned family-friendly resort and waterpark chain dedicated to providing memorable vacation experiences for guests of all ages. The company operates large indoor water parks combined with rustic lodge accommodations, offering a unique and immersive environment for families to relax, have fun, and create lasting memories. Known for its outstanding guest service, exciting activities, and commitment to safety and customer satisfaction, Great Wolf Lodge continuously strives to exceed expectations in the hospitality industry.
The Guest Service & Sales Agent role at Great Wolf Lodge is a hybrid position that extends beyond traditional front desk responsibiliti... Show More
The Guest Service & Sales Agent role at Great Wolf Lodge is a hybrid position that extends beyond traditional front desk responsibiliti... Show More
Job Requirements
- Flexibility with schedule, including nights, weekends, and holidays
- Successful background check and drug screening
- Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift
- Capable of lifting up to 30 lbs
- Comfortable working in a busy, loud, and guest-facing environment with frequent distractions
- Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting
Job Qualifications
- High school diploma or equivalent
- Strong consultative selling skills with the ability to tailor recommendations in real-time
- Able to effectively upsell and cross-sell resort offerings
- Strong previous customer service or sales experience
- Demonstrated empathy and a genuine desire to serve others
- Enthusiastic, positive, proactive, and dependable
- Strong demonstrated teamwork and communication abilities
- Demonstrated multitasking and prioritization skills in a fast-paced environment
- Experience or ability to learn using mobile technology, front desk software, and self-service kiosks
Job Duties
- Welcome and assist guests with check-in and check-out processes using property management systems
- Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
- Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
- Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
- Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
- Accurately verify guest identity, process secure payments, and manage billing with precision
- Maintain accurate records of guest stays, room assignments, and transactions
- Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up
- Communicate guest needs and feedback to appropriate departments for timely resolution
- Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression
- Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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