Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.10
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Free parking
Free metro/bus passes
uniforms
Free Shift Meals
Job Description
L'Ermitage Beverly Hills is a distinguished luxury hotel that has been an integral part of the Beverly Hills community since 1975. Known for its warm and inviting atmosphere, this all-suite hotel offers residentially inspired layouts combined with a unique art collection and top-tier amenities. The establishment prides itself on delivering a personalized and impeccably tailored guest experience, making every visitor and team member feel truly at home. When guests stay at L'Ermitage, they encounter an environment that combines the comforts of a private residence with the unparalleled service standards expected from a premier hotel in Beverly Hills.
The hotel’s ... Show More
The hotel’s ... Show More
Job Requirements
- High school diploma or equivalent
- 1 to 2 years experience in a similar role in a luxury hotel preferred
- Ability to handle cash securely
- Strong telephone etiquette
- Experience with hotel reservation systems a plus
- Ability to work flexible shifts including evenings, nights, weekends, and holidays
- Ability to stand for extended periods
- Ability to lift, push, and pull up to 25 lbs
- Must be able to bend, stoop, squat, and stretch
- High levels of patience, tact, and diplomacy
- Must maintain confidentiality of guest information
- Must communicate clearly and concisely
- Must maintain a neat and well-groomed appearance
Job Qualifications
- College degree preferred
- 1 to 2 years of similar experience in a luxury hotel preferred
- Strong organizational and prioritization skills
- Excellent communication skills, both verbal and written
- Ability to think clearly and resolve problems calmly
- Knowledge of Opera and Microsoft Outlook is a plus
- Fluency in English, additional languages a plus
- Ability to maintain confidentiality
- Professional grooming and appearance
Job Duties
- Process all guest check-ins and check-outs
- Assign rooms and handle room changes and late check-out requests
- Secure payment processing and activate or reissue room keys
- Ensure rate accuracy and document any exceptions
- Verify and adjust guest billing
- Communicate guest status and requests to appropriate staff
- Coordinate with housekeeping to track room status
- Provide information and assistance to guests and visitors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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