Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.88 - $30.45
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company, renowned as an innovator within the hospitality industry. With a commanding presence in major U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is rapidly expanding its footprint globally, including Europe, Latin America, and the Caribbean. The company oversees a diverse portfolio of hotel properties with an asset value exceeding $20 billion, generating over $5 billion in annual revenues. Highgate provides comprehensive services through all stages of the hospitality property cycle, from initial planning and development to recapitalization and disposition. The company also... Show More
Job Requirements
- Maintain a warm and friendly demeanor at all times
- able to effectively communicate verbally and in writing with all levels of employees and guests in a courteous and service-oriented manner
- effective listener able to understand and clarify concerns
- multitask and prioritize departmental functions to meet deadlines
- extremely professional with genuine and intuitive service approach
- support Highgate core values of passion, innovation, integrity, ownership, and community
- attend all required hotel meetings and trainings
- maintain regular attendance per scheduling needs
- uphold high standards of personal appearance and grooming including wearing proper uniform and nametag
- comply with hotel standards and regulations for safe and efficient operations
- proactive in identifying and solving problems
- able to understand and apply complex information
- cross-train in other hotel areas
- maintain confidentiality
- show initiative anticipating guest or operational needs
- flexible and able to work long hours
- physical ability to stand entire shift
- able to exert light physical effort up to 20 pounds occasionally
Job Qualifications
- High school diploma or equivalent required
- college coursework in related field helpful
- experience in a hotel or related field preferred
- computer experience required
- customer service experience preferred
Job Duties
- Greet and welcome all guests approaching the front desk
- follow Forbes Five Star service standards including using guest names, showing genuine interest, demonstrating anticipatory service, closing interactions appropriately, and maintaining an engaging expression
- maintain proper operation of computer and telephone console meeting all hotel standards
- answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner
- ensure logging and delivery of packages, mail and messages to guests and meeting rooms
- review front office log and trace file daily
- provide information to guests regarding restaurants, transportation, entertainment, and other local amenities
- adhere to all cash handling and credit policies in accordance with Highgate standards and PCI compliance
- maintain awareness of all room rates, packages, special promotions, in-house groups, closed-out and restricted dates
- obtain necessary information when taking room reservations following the rate-quoting scenario
- apply knowledge of hospitality terminology and luxury language as per Forbes standards
- know emergency procedures and assist as needed
- handle check-ins and checkouts efficiently and courteously
- maintain proper radio etiquette when communicating with other hotel employees
- operate all relevant aspects of the front desk computer system
- complete all tasks and duties on shift checklist in a timely manner
- perform credit checks, room rate verifications, and housekeeping reports
- balance and prepare paperwork for shift closing
- promote room upselling programs and hotel promotions
- maintain a clean work area
- assist guests with safe deposit boxes
- complete daily shift checklist
Job Location
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