Marriott International, Inc logo

Guest Service Aide Seasonal

Job Overview

briefcase

Employment Type

Temporary
Full-time
moneybag

Compensation

Hourly
Exact $18.50
clock

Work Schedule

Standard Hours
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Career advancement opportunities

Job Description

The Coronado Island Marriott Resort & Spa, located at 2000 2nd St, Coronado, California, is a distinguished luxury hotel known for its exceptional hospitality and prime location on the beautiful Coronado Island. As part of Marriott International's prestigious portfolio, this resort offers guests an unparalleled experience combining comfort, style, and impeccable service. Marriott International is a leading global hospitality company renowned for its commitment to quality, innovation, and fostering an inclusive work environment. Their dedication to diversity and equal opportunity ensures a welcoming workplace where all employees can thrive. The Coronado Island Marriott Resort & Spa specifically provides a vibrant, dynamic environment where team members contribute to creating memorable guest experiences.

This full-time, seasonal position is categorized under Rooms & Guest Services Operations and offers a competitive pay rate of $18.50 per hour, inclusive of tips. The role is non-management and requires on-site presence, ensuring direct engagement with guests and visitors. As a vital part of the guest services team, this position primarily focuses on guest interaction areas such as greetings, escorting guests to their rooms, and assisting with luggage. Employees serve as the warm, welcoming face of the resort, ensuring every guest feels valued and well cared for throughout their stay.

The role demands excellent interpersonal skills, a proactive approach to guest needs, and the ability to communicate clearly and professionally. The chosen candidate will provide essential services including assisting with luggage transportation, offering directions and information about the resort amenities, local areas of interest, and transportation arrangements. Responsibilities also extend to supporting guests with special requirements, ensuring a smooth and pleasant experience from arrival to departure.

Employees in this role must adhere strictly to the company’s policies and safety standards, including reporting any accidents or unsafe conditions promptly. The job includes physical requirements such as standing, walking, and lifting moderately heavy loads, necessitating a reasonable level of fitness. A clean and professional appearance in uniform is mandatory, reflecting the high standards of the Marriott brand.

Joining Marriott International at the Coronado Island Marriott Resort & Spa means becoming part of a global hospitality network celebrated for its innovative spirit and dedication to employee development. The company embraces a culture where associates' unique backgrounds are respected and supported, fostering growth both professionally and personally. Marriott International actively promotes training, recognition, and opportunities for advancement, making it a rewarding choice for those passionate about hospitality.

By accepting this position, candidates join a team committed to the promise of "Wonderful Hospitality. Always." They will gain valuable experience in guest services operations within a luxurious resort setting, surrounded by a diverse and supportive team. The role is perfect for individuals seeking to begin or advance their career in the hospitality industry, offering hands-on experience and the chance to impact guests’ stays positively.

Marriott’s luxury JW Marriott brand is part of the same family, upholding similar values centered around associate well-being, innovation, and genuine service. As an associate here, you will enjoy opportunities to grow and thrive in a culture where your efforts are appreciated and rewarded. This seasonal position at the Coronado Island Marriott Resort & Spa is an excellent gateway to a sustainable and fulfilling career with one of the world’s most respected global hospitality companies.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • ability to stand, sit, or walk for extended periods
  • ability to lift and move objects up to 50 pounds without assistance
  • ability to lift objects heavier than 75 pounds with assistance
  • willingness to work full-time
  • ability to follow company policies and procedures
  • excellent interpersonal skills
  • must not be located remotely
  • availability for a seasonal position
  • ability to use clear and professional language
  • commitment to safety standards

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • no related work experience required
  • no supervisory experience required
  • excellent communication skills
  • ability to provide outstanding customer service
  • physical ability to meet job demands
  • professional demeanor and appearance
  • ability to work in a fast-paced environment
  • willingness to learn and develop hospitality skills

Job Duties

  • Greet and escort guests to rooms
  • open doors and assist guests/visitors entering and leaving property
  • inform guests of property amenities, services, and local areas of interest
  • identify and explain room features to guests
  • transport guest luggage to and from rooms or designated areas
  • assist with luggage storage and retrieval
  • assist guests/visitors in and out of vehicles, including loading/unloading luggage
  • supply guests with directions
  • arrange transportation for guests and record advance requests
  • communicate parking procedures
  • follow all company policies and procedures
  • report accidents, injuries, and unsafe work conditions
  • monitor undesirable persons on premises
  • maintain professional appearance and uniform
  • maintain confidentiality of proprietary information
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • use clear and professional communication
  • answer telephones with appropriate etiquette
  • develop positive working relationships
  • comply with quality assurance standards
  • read and verify information in various formats
  • physically move and lift loads up to 50 pounds unassisted and heavier with assistance
  • navigate uneven or slippery surfaces and stairs
  • perform other reasonable duties as requested by supervisors

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef