Guest Service Aide

JW Marriott Minneapolis Mall of America is a premier luxury hotel located in Bloomington, Minnesota, known for its exceptional guest services and world-class accommodations. As part of the renowned Marriott International brand, this establishment provides an upscale environment where guests can enjoy a blend of comfort, elegance, and convenience. Situated near the famous Mall of America, the hotel attracts a diverse clientele ranging from business travelers to vacationing families, offering them a memorable stay with personalized service and a wide range of amenities. The hotel prides itself on maintaining high standards of hospitality through a dedicated and professional team committed to guest satisfaction and operational excellence.

The role of a Bellperson at JW Marriott Minneapolis Mall of America is an essential non-management position within the Rooms and Guest Services Operations category. This part-time opportunity is ideal for individuals who enjoy providing outstanding customer service and wish to be part of a vibrant hospitality team. Working during the evening shift, with a pay rate of $17.00 per hour plus eligibility for tips, this position also offers free meals as a valuable benefit. The Bellperson serves as a vital first point of contact, warmly greeting guests and assisting them with their luggage and transportation needs to ensure a smooth and welcoming arrival and departure experience.

Responsibilities include escorting guests to their rooms, opening doors, and assisting visitors entering or leaving the property. The Bellperson informs guests about hotel amenities, services, and hours of operation, as well as local attractions and activities, enhancing their overall experience. The role demands excellent communication skills to provide clear directions, explain room features such as the use of room keys, mini-bars, in-room safes, and valet laundry services, and facilitate transportation arrangements including taxis, shuttle buses, and limousine services. Physical tasks such as moving luggage weighing up to 50 pounds independently and over 75 pounds with assistance are integral, requiring the capability to navigate various terrains and stairs.

This role also involves maintaining safety standards by reporting accidents, injuries, and unsafe conditions, and ensuring awareness of undesirable persons on the premises. The Bellperson must consistently present a professional and clean appearance, uphold confidentiality, and foster positive working relationships with colleagues to sustain a collaborative team environment. With duties that also include answering telephones politely and complying with quality assurance standards, this position provides a comprehensive experience in hospitality operations.

Ideal candidates possess a high school diploma or GED equivalent, though no prior related work or supervisory experience is necessary, making this role accessible to those new to the hospitality industry. The job requires physical stamina to stand, walk, or jog for extended periods and the ability to perform a variety of physical movements such as bending, twisting, and stooping. This is an excellent opportunity for individuals eager to start or develop a career in hotel guest services, offering a dynamic work environment, competitive pay, potential tips, and the chance to learn and grow within the JW Marriott brand.