Guest Service Agent (PT)

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is a distinguished hotel located in the heart of Rochester. As part of the globally recognized Courtyard by Marriott brand, the hotel offers a blend of comfort, convenience, and exceptional service to both business and leisure travelers. Essex Hotel Management has a long-standing reputation for excellence in hospitality management, focusing on creating an inclusive and dynamic work environment where team members can thrive and deliver outstanding guest experiences. With nearly three decades of operation, Essex Hotel Management prides itself on a solution-driven approach, which emphasizes integrity, responsiveness, and engagement to ensure satisfaction for team members, guests, and partners alike.

The Guest Service Agent at the Courtyard Rochester Downtown plays a crucial role as the first point of contact for guests. This position is responsible for ensuring every guest has a positive experience by providing exceptional customer service. The role involves greeting guests warmly, handling check-in and check-out procedures accurately, and offering information about hotel amenities and local attractions. The Guest Service Agent also answers phone calls and emails promptly, assists with administrative tasks, and effectively resolves guest complaints to maintain high service standards.

This role requires a highly driven individual who embodies Essex Hotel Management's core values: dedication to finding practical solutions, responsiveness to others, accountability with integrity, valuing diversity and relationships, and maintaining flexibility and innovation in daily operations. The Guest Service Agent is expected to maintain a clean and organized front desk area and work collaboratively with other team members to uphold the hotel’s reputation for excellence.

This position offers an exciting opportunity for individuals passionate about hospitality and guest services to grow within a supportive and inclusive environment. Essex Hotel Management is committed to equal employment opportunities and values diversity in its workforce. The company recognizes the importance of accommodating flexible schedules as part of maintaining high service levels and fulfilling the dynamic needs of the hospitality industry. The ideal candidate will possess strong communication skills, an ability to multitask efficiently, excellent attention to detail, and familiarity with Microsoft Office and hotel management software. This role typically involves working on weekends and holidays, contributing to a vibrant and active workplace culture.

Overall, the Guest Service Agent at Courtyard Rochester Downtown is an essential ambassador for the hotel brand and Essex Hotel Management, striving to create memorable guest experiences through professionalism, friendliness, and operational expertise. Individuals who are motivated by challenges and committed to excellence will find this opportunity rewarding and a stepping stone in their hospitality careers.