Guest Service Agent (PT)

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is a premier hotel located in the heart of Rochester. Known for its exceptional hospitality and commitment to guest satisfaction, this establishment offers a comfortable and welcoming environment for travelers and visitors alike. The hotel provides modern amenities, convenient access to local attractions, and a dedicated team focused on creating memorable experiences for all guests. With nearly three decades of experience, Essex Hotel Management has built a reputation for delivering quality service and fostering a positive workplace culture centered on its core values. This commitment benefits guests, partners, owners, and team members, ensuring a consistently high standard of service and operational excellence.

We are currently seeking a driven Guest Service Agent to join the vibrant team at Courtyard Rochester Downtown. This key role serves as the first point of contact for guests, making a lasting impression through exceptional service and professionalism. As the Front Desk Agent, you will play a critical role in the daily operations of the hotel by welcoming guests, efficiently managing check-ins and check-outs, and providing timely and accurate information about the property and surrounding area. Your ability to handle guest inquiries, resolve issues promptly, and maintain an organized front desk will directly contribute to the seamless guest experience the hotel is known for.

This position requires a proactive individual with excellent communication and interpersonal skills, capable of multitasking in a dynamic hospitality environment. You will be responsible not only for routine front desk duties but also for contributing to the overall guest satisfaction by embodying the Essex Hotel Management's core principles: being dedicated, responsive, integrity-driven, value-oriented, engaged, and nimble. These values underscore the importance of taking ownership, fostering inclusivity, and promoting a diverse workplace. The role demands flexibility in working hours, including weekends and holidays, to meet the needs of the hotel's operating schedule.

By joining the Courtyard Rochester Downtown team, you become part of a respected company that values diversity and inclusion, ensuring equal employment opportunities for all individuals. The environment is supportive, professional, and committed to employee growth, making it an excellent opportunity for those passionate about hospitality and eager to develop their careers in this industry. This role is ideal for customer service-oriented professionals who thrive in fast-paced settings and desire to be part of a reputable hotel management group dedicated to delivering outstanding guest experiences and operational success.