Guest Service Agent (Part-Time) - Live! Hotel - Philadelphia

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Rotating Shifts

Benefits

Health Insurance

retirement savings plan

free uniforms

Free parking

Discounted meals

service and attendance bonuses

Tuition Reimbursement

Travel and theme park discounts

Job Description

Live! Casino & Hotel is a vibrant and acclaimed four-star resort and gaming establishment renowned for delivering a premium guest experience through top-notch hospitality and entertainment. Located in a bustling area with a dynamic atmosphere, Live! Casino & Hotel blends luxury accommodations with high-energy casino gaming, diverse dining options, and exceptional guest services. The property frequently hosts a wide range of events and group activities, making it a preferred destination for tourists and business travelers alike. As a four-star hotel, it sets high standards in guest care, service excellence, and operational precision. The team at Live! is dedicated to maintaining... Show More

Job Requirements

High school diploma or GED equivalent
one to three years previous experience in hotel or high end retail environment
ability to comply with state gaming regulations and obtain any required license
strong communication skills
ability to perform physical tasks including lifting up to 20lbs, pushing/pulling up to 20lbs, frequent walking and standing
able to manage multiple guest requests and complaints
attention to detail and accuracy with payments
availability to work flexible hours including weekends and holidays

Job Qualifications

High school diploma or GED equivalent
one to three years previous experience in hotel or high end retail environment
able to read and interpret instructions for guests
able to communicate clearly with guests and staff
knowledge of hotel operations and guest services
experience with guest payment processing and cashiering
familiarity with reservation and front desk systems
excellent customer service and interpersonal skills
ability to handle guest complaints professionally
basic computer skills
compliance with state gaming regulations

Job Duties

Check in and check out hotel guests courteously and efficiently
process all payments according to established hotel requirements
provide information to guests or visitors
work as part of the front office team to ensure seamless guest experience
maintain knowledge of hotel features, room types, rates, and promotions
confirm reservations and complete walk-in registrations
assign guest rooms and communicate messages
issue parking passes and validate valet tickets
handle guest requests, complaints, and room changes
extend efforts to accommodate guests when rooms are unavailable
generate and distribute daily and weekly reports
process check-outs and resolve any late charges or disputed bills
adhere to cashiering procedures including handling cash and personal checks
assist with switchboard duties and reservation calls
provide concierge services when necessary
document maintenance needs and submit to management
conduct guest room tours

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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