Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Incentives
Work-life balance
career growth
health benefits
Retirement Plan
Team Member Assistance Program
hotel discounts
Job Description
The Front Desk Associate position at Drury Hotels is an exciting opportunity for friendly, organized, and customer-focused individuals to become the welcoming face of the hotel. The role demands excellent communication skills, multitasking ability, and a warm personality to ensure each guest's visit begins and ends with a positive impression. Front Desk Associates will be responsible for key functions such as checking guests in and out, cash handling, promoting company programs, and maintaining accurate guest records. In addition, associates will support breakfast and evening Kickback services by helping with setup, food preparation, guest hosting, and cleanup duties. This role is... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Ability to work flexible hours including evenings and weekends
- Strong communication and interpersonal skills
- Reliable and punctual
- Basic computer literacy
- Ability to stand or sit for extended periods
Job Qualifications
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction (written and verbal direction) in English
- Willingness and ability to work alone as scheduled
Job Duties
- Serve as the happy, helpful face of our hotel to guests entering and departing our front door
- Ensure exceptional, positive experiences for our diverse team members and guests
- Assist guests in a friendly, efficient, courteous, and professional manner
- Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
- Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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