Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
The Lodge at Ventana Canyon, located in Tucson, AZ, is a premier resort known for its breathtaking desert surroundings and exceptional guest experiences. This upscale establishment is part of a renowned hospitality group that prides itself on delivering outstanding service and luxurious accommodations to travelers seeking both relaxation and adventure. The Lodge combines the beauty of the Sonoran Desert with sophisticated amenities, making it a sought-after destination for visitors from around the world looking to enjoy golf, spa services, and exquisite dining, all within a tranquil and elegant setting. The resort culture emphasizes personalized service, comfort, and a welcoming atmosphere... Show More
Job Requirements
- High school diploma or equivalent
- Must be 21 or older to operate the company van
- Possess a valid driver's license and pass a driving record check
- Must be able to pass a background check
- One to three months of customer service experience or training or equivalent combination preferred
- Required to be available to work evenings, holidays and weekends
- Basic mathematical skills
- Word and Excel proficient
- Outlook proficient
- Ability to stand for prolonged periods
- Ability to lift and transfer luggage up to 40 lbs
- Ability to reach, bend, stoop and kneel
- Ability to work under variable temperature conditions including extreme heat or cold indoors or outdoors
- Ability to acquire extensive knowledge of the premises and nearby venues
Job Qualifications
- Excellent communication and interpersonal skills
- Must possess excellent verbal, written and electronic communication and listening skills
- Proven ability to adapt to varying situations and lead or train the team under pressure
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to handle multiple tasks simultaneously
- High school diploma or equivalent
- Must be 21 or older to operate the company van
- Possess a valid driver's license and pass driving record check
- Night auditor experience is a plus
- Must be able to pass a background check
- One to three months of customer service experience or training or equivalent combination
- Required to be available to work evenings, holidays and weekends
- Basic mathematical skills
- Proficient in Word, Excel, and Outlook
Job Duties
- Acts as a greeter for guests entering and exiting the front entrance
- Acts as a valet by opening car doors, parking, and retrieving customer cars
- Assists guests with loading and unloading luggage and golf clubs and transports them to rooms
- Checks guests in to the resort following established procedures
- Authorizes guest credit cards at check-in for appropriate charges
- Provides a brief property tour to incoming guests unfamiliar with the resort
- Answers the front desk phone and directs calls appropriately
- Provides accurate information about the resort and surrounding area
- Answers guest questions and provides directions
- Provides shuttle services for guests and associates
- Assists with faxing, copying, and message taking duties
- Delivers messages, faxes, packages, and amenities to guests
- Creates keys for guests and verifies ID
- Activates emergency procedures in fire, accident, weather, or medical emergencies
- Ensures cleanliness of the Lodge shuttle and reports vehicle issues
- Keeps lobby area tidy and performs assigned activities such as preparing maps and polishing bell carts
- Practices safe work habits
- Helps guests with restaurant suggestions and reservations and transportation when concierge is unavailable
- Reviews guest folios and performs check-out when cashier is unavailable
- Assists with reservations including spa bookings
- Performs other duties as assigned
- Maintains flexibility to take on new tasks
- Attends staff meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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