Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned hospitality company known for delivering exceptional guest experiences across its diverse portfolio of hotels and resorts worldwide. With a commitment to quality service and a guest-centric approach, Sonesta creates welcoming environments that blend comfort, convenience, and style. Its dedication to excellence has made it a trusted name in the hotel industry, recognized for impressive customer satisfaction and operational standards. The company fosters an inclusive workplace culture, valuing diversity and offering comprehensive benefits to promote employee well-being and career advancement. Sonesta operates hotels that cater to both leisure and business travelers, emphasizing memorable stays and personalized guest... Show More
Job Requirements
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license required
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods of time
- will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- ability to obtain ServSafe certification
- ability to obtain TIPS certification may be required
- valid driver's license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing reports, preparing deposits, and securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- up-sell rooms where possible to maximize revenue
- follow the seasonal demand reservation strategy regarding room type and pricing
- promote teamwork and quality service through daily communication and coordination with other shifts and management
- service the shoppe and the pour ensuring guests receive service and products offered by the hotel
- comply with federal, state and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Location
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