Guest Service Agent - Live! Hotel - Philadelphia

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

comprehensive health coverage

retirement savings options

free uniforms

Free parking

Discounted meals

service bonuses

Attendance bonuses

Tuition Reimbursement

Travel Discounts

Job Description

The hiring establishment is a distinguished four-star hotel operating within a vibrant casino environment. This renowned hotel is part of a 24/7 high-energy casino that emphasizes a culture of fairness, teamwork, and enjoyment. The atmosphere is dynamic and engaging, with exposure to bright lights, loud noises, alcohol, cigarette, and cigar smoke where smoking is permitted. The hotel prides itself on providing exceptional guest service and seamless guest experiences that meet and exceed expectations for a luxury property. Guests experience a sophisticated ambiance coupled with comprehensive amenities and services tailored to their comfort and satisfaction.

The available ro... Show More

Job Requirements

High school diploma or GED equivalent
one to three years of experience in a hotel or high-end retail environment
must comply with all state gaming regulations
ability to lift, carry, push, and pull up to 20 pounds
ability to walk, stand, bend, kneel, sit, and climb steps frequently
good communication skills
ability to read and interpret instructions
professional guest interaction

Job Qualifications

High school diploma or GED equivalent
one to three years previous experience in a hotel or high-end retail environment
familiarity with hotel front office operations
strong communication skills
ability to interpret instructions effectively
customer service training is a plus
compliance with state gaming regulations

Job Duties

Check in and check out hotel guests courteously and efficiently
process all payments according to established hotel requirements
provide information to guest and visitor inquiries
maintain complete knowledge of all hotel features, room types, rates, services, and policies
confirm reservations and assign guest rooms
communicate VIP arrivals and special requests to designated personnel
document and resolve guest complaints promptly
generate daily and weekly reports
handle cashiering procedures including adjustment vouchers, cashing personal checks, posting charges, and balancing receipts
assist with switchboard duties and reservation calls
provide concierge service when necessary
support other front office areas as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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