Guest Service Agent- Hotel Ulysses

ASH People LLC is a distinguished hospitality company known for its unique approach to hotel management and operations. Under its umbrella, ASH Hotels designs, develops, owns, and operates an exceptional collection of properties that go beyond traditional hospitality experiences. Each hotel is envisioned as a dynamic environment that evokes imagery and emotions, blending storytelling with a rich local heritage. This commitment to creating immersive and memorable guest experiences defines the brand and makes it stand out in the competitive hotel industry. ASH Hotels is recognized not only for its high standards of comfort and service but also for its ability to connect guests with the cultural and historical essence of each property they operate. Among the crown jewels of ASH Hotels is Hotel Ulysses, located in Baltimore's Mt. Vernon neighborhood. This striking property revives the iconic Latrobe building, a landmark steeped in history and character. The hotel features 116 guest rooms alongside unique on-site amenities such as Blooms, a distinctive cocktail lounge, and Ash-Bar, a stylish café, all designed to offer guests a blend of artistic tradition and contemporary hospitality. The hotel serves not only tourists but also local residents who seek a vibrant social and cultural scene in their city. Hotel Ulysses embodies the company’s philosophy of hospitality as an art form, blending past and future to provide guests with one-of-a-kind experiences that resonate deeply. The role of Guest Service Agent (GSA) at Hotel Ulysses is crucial in sustaining ASH’s cinematic hospitality vision. The GSA acts as the ultimate host, ready to engage with a diverse range of guests and cater to their needs with warmth and professionalism. This position requires a proactive and quick-thinking individual who thrives in dynamic environments and is adept at multitasking. The GSA’s responsibilities span welcoming guests, managing check-ins and check-outs, room assignments, and coordinating with housekeeping and maintenance to ensure a seamless guest experience. They must maintain up-to-date knowledge of hotel offerings, including food and beverage services, and provide insightful recommendations to guests. Success in this role depends on strong communication skills and a genuine passion for hospitality. The Guest Service Agent must embody the ASH brand’s values, demonstrating integrity, attention to detail, and a collaborative spirit. By crafting memorable personal interactions and ensuring every guest feels appreciated and well cared for, the GSA helps build lasting impressions that encourage repeat visits and positive word-of-mouth. The position is hourly, with a pay range of 18 USD per hour, and offers room for professional growth within the ASH People LLC organization.