Guest Service Agent - Full Time - Cambria Boston-Somerville

Cambria Hotel Boston-Somerville is a modern and sophisticated hotel located at the bustling intersection of Somerville and Cambridge, Massachusetts. As a part of the renowned Saunders Hotel Group, this property reflects the energy, creativity, and rich culture of the surrounding neighborhood, offering guests a unique experience that blends local charm with upscale amenities. The hotel caters to travelers who want to feel like locals, whether staying for a short visit or an extended period. Cambria Hotel provides an environment where both comfort and convenience merge, with thoughtfully designed spaces and attentive services tailored to meet the diverse needs of its guests. This commitment to delivering exceptional hospitality makes Cambria Hotel Boston-Somerville a distinguished member of the Choice Hotels portfolio, recognized for quality and innovation in guest services.

The hotel is currently seeking a full-time Guest Service Agent to join its Front Desk team. This role is pivotal in creating memorable guest experiences by serving as the welcoming face of the property. Guest Service Agents at Cambria Boston-Somerville play a crucial role from the moment guests arrive through their departure, offering warm and professional interactions that set the tone for an effortless and enjoyable stay. The position requires individuals who are personable, attentive, and dedicated to providing exemplary service that anticipates and addresses guest needs proactively. This is a vital frontline role that involves not only managing check-ins and check-outs efficiently but also providing detailed information about hotel amenities, local attractions, and services.

The position demands a service-driven mindset, excellent communication skills, and the ability to maintain energy and professionalism in a fast-paced environment. Applicants must be prepared to work a flexible schedule including varied shifts on days, nights, weekends, and holidays. This full-time role offers an hourly wage ranging from $21 to $22 and a comprehensive benefits package, reflecting the hotel's investment in its employees. Benefits include medical and dental insurance, paid parental and medical leave, company-paid life and disability insurances, an employee assistance program, a 401(k) with employer matching, and discounts across Choice Hotel brands. This position provides an excellent opportunity to build a career in hospitality within a supportive and dynamic environment, surrounded by a team passionate about delivering quality guest services and fostering a warm, inclusive workplace culture.