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Job Overview
Compensation
Hourly
Range $15.25 - $19.25
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
team environment
Job Description
Hilton is a leading global hospitality company recognized worldwide for its dedication to exceptional guest experiences across a wide range of hotel brands. From luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels, Hilton caters to both business and leisure travelers by offering superior accommodations, top-notch amenities, and unparalleled service. With nearly a century of expertise, Hilton continues to uphold its commitment to hospitality excellence, guided by its vision 'to fill the earth with the light and warmth of hospitality.' The company's culture emphasizes teamwork, professional growth, and delivering memorable experiences to each guest, reflecting Hilton's status as... Show More
Job Requirements
- previous experience in a customer-focused industry
- positive attitude and good communication skills
- commitment to delivering a high level of customer service
- excellent grooming standards
- calm efficient and organized with great attention to detail
- ability to multi-task while maintaining a positive attitude when working with a guest
- professional manner with an emphasis on hospitality and guest service
- ability to work on your own and as part of a team
- competent level of it proficiency
Job Qualifications
- previous experience in a customer-focused industry
- positive attitude and good communication skills
- commitment to delivering a high level of customer service
- excellent grooming standards
- calm efficient and organized with great attention to detail
- ability to multi-task while maintaining a positive attitude when working with a guest
- professional manner with an emphasis on hospitality and guest service
- ability to work on your own and as part of a team
- competent level of it proficiency
- front office/concierge experience in hotel leisure and/or entertainment sectors
- conflict resolution experience
Job Duties
- achieve positive outcomes from guest queries in a timely and efficient manner
- ensure an efficient reception experience for guests including check in/out and complete audit procedures as required
- ensure that the guest service manager is kept fully aware of any relevant feedback from guests and other departments
- demonstrate a high level of customer service at all times
- attend appropriate training courses when required and assist with the night team's training and development efforts
- demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
- maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- use the correct procedures regarding acceptance of foreign currencies credit cards and cash in accordance with hotel credit policy
- comply with hotel security fire regulations and all health and safety legislation
- act in accordance with policies and procedures when working with front of house equipment and property management systems
- follow company brand standards
- assist other departments as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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