Guest Service Agent

HHM Hotels is a respected hotel group known for delivering exceptional hospitality experiences across its various properties. The company focuses on providing guests with comfortable accommodations, courteous service, and sustainable practices that align with modern expectations. As a part of the hospitality industry, HHM Hotels emphasizes a culture of excellence, putting people at the heart of its operations with a commitment to growth and continuous improvement. The hotels operate with a focus on guest satisfaction, employee well-being, and community involvement, making it a sought-after employer in the hospitality sector.

This role is ideal for individuals interested in advancing their career within hotel operations, particularly in front desk management and guest services. The position offers an hourly wage ranging from $18.00 to $20.00 and is focused on delivering outstanding customer service while upholding the brand's high standards and sustainability values. The role includes responsibilities such as greeting guests immediately upon arrival, registering and assigning rooms, verifying payment methods, and managing guest accounts accurately. Additionally, the role involves handling guest requests promptly, resolving complaints professionally, securing valuables, and supporting other departments when necessary, such as breakfast service or luggage assistance during peak times.

HHM Hotels offers a clear growth path starting from this position towards supervisory roles such as Front Desk Supervisor or Sales Coordinator, with the potential to advance to Front Office Manager or Sales Manager positions. This career trajectory allows motivated individuals to develop leadership skills and deepen their expertise in both guest services and hotel operations. The role is well-suited for candidates with previous customer service experience or training, preferably with knowledge of Property Management Systems (PMS).

Working in this position requires standing for extended periods, the ability to lift items weighing up to 25 pounds, and flexibility to work varied schedules, including holidays and weekends. Emphasis is placed on practicing safe work habits in compliance with Occupational Safety and Health Administration (OSHA) standards, ensuring a safe environment for both employees and guests.

HHM Hotels prides itself on providing competitive wages and comprehensive benefits that support the health, well-being, and professional growth of its employees. These include medical, dental, and vision insurance options, paid time off, a 401k company match, and daily pay. Additional perks such as free basic life insurance, 24/7 access to TELUS Health resources, travel discounts, commuter benefits, wellness programs, educational development opportunities, and referral bonuses make this an attractive opportunity for those seeking a rewarding and sustainable career in hospitality.

Joining HHM Hotels means becoming part of a values-driven organization that believes "People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It." This philosophy fosters a supportive work environment where employees are empowered to deliver excellence while growing their personal and professional skills in a dynamic industry. This position is a gateway to a fulfilling career in hospitality with a company committed to inclusivity, quality service, and employee satisfaction.