Guest Service Agent

HHM Hotels is a distinguished hospitality company renowned for delivering exceptional guest experiences across its diverse portfolio of hotel properties. With a strong commitment to quality, sustainability, and customer satisfaction, HHM Hotels has established itself as a leader in the hotel industry, blending welcoming atmospheres with innovative service standards. The company prioritizes creating memorable stays for both leisure and business travelers, maintaining high operational standards and fostering employee growth and engagement.

The Front Desk Agent role at HHM Hotels is a vital position responsible for being the first point of contact for guests. This role requires greeting, registering, and servicing guests in a friendly and courteous manner aligned with the hotel's brand and sustainability standards. The position offers an hourly compensation rate ranging from $17.00 to $18.00 and provides opportunities for career advancement into supervisory positions such as Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager. This job is integral in ensuring seamless guest experiences starting from check-in, through their stay, to check-out.

As a Front Desk Agent, the individual will be responsible for registering guests and assigning hotel rooms, establishing payment methods, verifying credit, and making or confirming reservations. Additionally, the role involves computing bills, collecting payments, and making change for guests. The agent acts as a communication hub by transmitting and receiving messages through telephones or the Property Management System (PMS). Timely response to guest requests, handling of guest complaints with tact, and securing guests’ valuables are key aspects of the role. The agent will also perform bookkeeping activities such as balancing accounts and conducting audits, all while contributing to increasing guest satisfaction scores.

Safety and professionalism are paramount; therefore, the agent must adhere to safe work habits, including compliance with OSHA and MSDS guidelines. During peak periods, the role may require assisting in the breakfast area or with guest luggage to ensure overall guest satisfaction. Additional duties will be assigned by management as needed to support hotel operations. This position demands a high level of customer service skills, attention to detail, and the ability to work in a dynamic hospitality environment. HHM Hotels fosters a culture of excellence, heart-driven service, and nimble adaptability, making it an ideal workplace for those passionate about hospitality careers and professional growth.