You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
The guest service agent position is a crucial role within the hospitality industry, particularly at hotels and lodging establishments. This role is often the first point of contact for guests arriving at the hotel, and it significantly influences the overall guest experience. The hiring establishment is a reputable hotel that prides itself on delivering exceptional customer service and ensuring guest satisfaction. The establishment is committed to creating a welcoming atmosphere where guests feel valued and comfortable throughout their stay. The hotel offers a range of amenities and is dedicated to maintaining a high standard of service through its well-trained and... Show More
Job Requirements
- high school diploma or equivalent
- previous guest service or customer service experience preferred
- ability to work flexible hours including evenings, weekends, and holidays
- basic computer literacy
- strong communication skills
- ability to handle cash transactions accurately
- ability to maintain confidentiality
- ability to remain calm and courteous under pressure
- physical ability to perform duties including standing for long periods
- basic understanding of emergency and safety procedures
Job Qualifications
- high school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- ability to handle cash accurately
- knowledge of basic computer operations
- ability to manage multiple tasks efficiently
- problem-solving skills
- knowledge of local area attractions and services is a plus
- ability to work professionally in sometimes stressful situations
- familiarity with emergency procedures
Job Duties
- greet guests
- check guests in and out with friendliness, speed, and accuracy
- maintain all paperwork required by shift, initialing and dating when applicable
- maintain accuracy in handling cash and balance the cash drawer and shift report
- operate switchboard and transfer calls as required
- keep all business confidential
- know room rates, locations, and furnishings of rooms
- be familiar with the physical layout of the building interior and exterior
- promote membership in the franchise membership club
- assist guests with referrals for lodging when the hotel is full
- provide information on local attractions, restaurants, and events
- be polite and present a friendly image
- take and record reservations accurately and confirm as requested
- check validity and acceptability of credit cards and guaranteed reservations
- monitor the status of reservations daily and for future dates
- handle guest complaints professionally
- know emergency procedures and response actions
- participate in hotel security by reporting hazards and investigating incidents
- complete incident or accident reports as necessary
- know the location of utility shutoffs and emergency lights
- maintain cleanliness of lobby and office areas
- understand computer operations and shutdown procedures
- set up and maintain continental breakfast and make coffee
- know and operate the ADA box
- complete callback sheets, room availability forms, comment logs, and shift verification forms
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: