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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
This job posting is for a Guest Service Agent position at a hotel, a key role in the hospitality industry where the focus is on providing excellent customer service and ensuring a seamless and pleasant experience for guests. Hotels serve as temporary homes for travelers, and the Guest Service Agent acts as the first point of contact for guests checking in or out, handling reservations, and responding to any inquiries or concerns. The establishment is dedicated to maintaining high standards of service, confidentiality, and safety, reflecting the hospitality ethos of attentiveness and professionalism.
The Guest Service Agent is instrumenta... Show More
The Guest Service Agent is instrumenta... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in customer service or hospitality preferred
- ability to handle cash transactions accurately
- strong communication skills
- basic computer skills
- knowledge of local area and attractions advantageous
- ability to work flexible shifts including evenings, weekends, and holidays
- ability to stay calm under pressure
- good problem-solving skills
- responsible and trustworthy
- attention to detail
Job Qualifications
- high school diploma or equivalent
- experience in hotel front desk or guest service role preferred
- familiarity with reservation systems
- ability to operate cash registers and switchboards
- strong interpersonal skills
- ability to multitask effectively
- knowledge of emergency procedures
- good organizational skills
- friendly and professional demeanor
Job Duties
- greet guests
- check guests in and out with friendliness, speed and accuracy
- maintain all necessary paperwork and initial and date as required
- handle cash accurately and balance shift reports
- operate switchboard and transfer calls
- maintain confidentiality of business information
- know room rates, locations, and furnishings
- be familiar with the layout of the building
- promote franchise membership club
- refer guests to alternative lodging when hotel is full
- provide information on local attractions and dining
- present a polite and friendly image
- take and record reservations accurately
- check credit card and reservation validity
- monitor reservation status
- handle guest complaints
- follow emergency procedures
- report hazards and investigate incidents
- know location of gas, electric, water cutoffs and breakers
- maintain cleanliness of lobby and office
- be proficient in computer operations
- set up and maintain continental breakfast
- know location and use of ADA box
- complete required forms and logs
- perform other assigned duties
Job Criteria
Experience
No experience required
Job Location
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