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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Wellness Program
Travel Discounts
Commuter Benefits
employee assistance
Educational development
Referral Bonus
Job Description
HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences through high-quality service, modern amenities, and a commitment to sustainability. Recognized for its welcoming atmosphere and attention to detail, HHM Hotels operates a range of properties from boutique accommodations to full-service hotels, each designed to meet the evolving needs of travelers seeking comfort and convenience. The company supports a culture of respect and excellence, fostering a team environment where employees are empowered to provide outstanding customer service and grow professionally.
The front desk role at HHM Hotels is essential in creating memorable stays for guests.... Show More
The front desk role at HHM Hotels is essential in creating memorable stays for guests.... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer to assist with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or the PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Practice safe work habits and follow MSDS and OSHA standards
- Assist in the breakfast area or assist guests with luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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