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Guest Service Agent
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Transit Benefits
parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a reputable hotel management company known for operating a diverse portfolio of hotels across various regions. Committed to delivering exceptional hospitality experiences, HHM Hotels maintains high standards of service excellence, sustainability, and guest satisfaction. The organization thrives on its core values of People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which reflect its dedication to fostering a supportive work environment and a culture of continuous improvement.
As a Guest Service Agent at HHM Hotels, you will be the first point of contact for arriving guests, representing the face of ... Show More
As a Guest Service Agent at HHM Hotels, you will be the first point of contact for arriving guests, representing the face of ... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High School diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer to assist with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Monitor and work to improve guest satisfaction scores
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
- Assist in the breakfast area or with luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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