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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a reputed hospitality brand known for delivering exceptional guest experiences through its commitment to service excellence, sustainability, and community engagement. As a leader in the hotel industry, HHM Hotels prides itself on maintaining high standards of hospitality, integrating environmentally responsible practices, and fostering a warm, welcoming environment for all guests. With multiple locations, HHM Hotels offers diverse employment opportunities ranging from entry-level positions to management roles, catering to individuals passionate about the hotel sector and eager to grow their careers with a company that values its employees as its greatest asset.
The Front Desk Agen... Show More
The Front Desk Agen... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests and offer assistance immediately
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or PMS system
- respond to guest requests promptly
- receive and resolve guest complaints, escalating to supervisor if needed
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and auditing
- monitor guest satisfaction scores and work to improve them
- practice safe work habits and follow safety standards
- assist in breakfast area or with guest luggage during peak times
- ensure overall guest satisfaction
- perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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