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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Educational development
Referral Bonus
Job Description
HHM Hotels is a reputable and customer-focused hospitality company committed to providing outstanding guest experiences through exceptional service and quality accommodations. As a growing hotel chain, HHM Hotels takes pride in creating welcoming environments where guests feel valued and cared for. Managed by HHM Hotels, this establishment operates with the mission that people are their greatest capability, hearts that serve, a commitment to excellence, agility, and ownership. These core values underpin the company culture and drive every employee to contribute meaningfully to the guest experience.
The Guest Service Agent position at HHM Hotels is a vital frontline role responsible... Show More
The Guest Service Agent position at HHM Hotels is a vital frontline role responsible... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance
- register and assign guests to hotel rooms
- establish payment methods and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephone or PMS
- respond to guest requests promptly
- receive and resolve guest complaints, escalating when necessary
- secure guests' valuables in safe or safe-deposit boxes
- perform bookkeeping duties including balancing and auditing accounts
- monitor and work to improve guest satisfaction scores
- practice safe work habits and follow safety standards
- assist in breakfast area or with luggage during peak times
- ensure overall guest satisfaction
- perform other duties as directed by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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