guest service agent

Hilton Garden Inn Austin Airport, located in Austin, Texas, is part of the renowned Hilton brand known globally for its commitment to delivering high-quality hospitality experiences. This hotel caters to both leisure and business travelers, offering comfortable accommodations, modern amenities, and exceptional customer service. Positioned close to Austin's airport, the hotel provides convenient access for travelers seeking a relaxing and efficient stay. Equipped with contemporary facilities, dining options, and meeting spaces, Hilton Garden Inn Austin Airport aims to make every guest feel welcome and valued throughout their visit.

The available position is for a Guest Service Agent, a critical role in the hotel's front office operations. As a full-time, non-exempt role paying between $16 to $18 per hour, this role reports directly to the Front Office Manager. The Guest Service Agent acts as the initial point of contact for guests, ensuring a seamless check-in and check-out process while maintaining accurate guest records. This position demands excellent communication and organizational skills to address guest inquiries, manage reservations, and handle payments effectively.

The Guest Service Agent's responsibilities include greeting and registering guests, assigning rooms, verifying credit, establishing payment methods, and utilizing property management systems to maintain room availability and guest account accuracy. The role also involves managing billing, collecting payments, issuing room keys, processing reservations, and coordinating with housekeeping and maintenance to resolve guest issues. Additionally, the agent must be capable of performing basic bookkeeping tasks, balancing cash accounts, and providing guests with information about hotel services, local dining, shopping, and entertainment options.

This role requires the ability to work independently while following established hotel policies and procedures. It demands proficiency with computer systems and office software, strong problem-solving abilities, and a dedication to delivering outstanding customer service. Working primarily indoors within the hotel lobby and front desk area, the candidate should expect to stand for long periods and occasionally lift light objects weighing up to 10 pounds. A flexible schedule including evenings, weekends, and holidays is necessary to meet business demands.

Overall, the Guest Service Agent at Hilton Garden Inn Austin Airport plays an essential role in promoting guest satisfaction and supporting the smooth operation of the hotel's front office team. This is an excellent opportunity for individuals passionate about hospitality and delivering exceptional service to grow their careers within a prestigious and supportive environment. Hilton Garden Inn’s commitment to equal employment opportunities ensures a welcoming workplace free from discrimination and dedicated to accommodating clients and team members alike.