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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Job Description
Hilton Garden Inn Austin Airport, located in Austin, Texas, is part of the renowned Hilton brand known globally for its commitment to delivering high-quality hospitality experiences. This hotel caters to both leisure and business travelers, offering comfortable accommodations, modern amenities, and exceptional customer service. Positioned close to Austin's airport, the hotel provides convenient access for travelers seeking a relaxing and efficient stay. Equipped with contemporary facilities, dining options, and meeting spaces, Hilton Garden Inn Austin Airport aims to make every guest feel welcome and valued throughout their visit.
The available position is for a Guest Service Agent, a cri... Show More
The available position is for a Guest Service Agent, a cri... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in property management systems and basic office software
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving skills
- Strong organizational skills
- Ability to work independently
- Flexibility to work evenings, weekends, and holidays
- Ability to stand for extended periods and lift up to 10 lbs
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software (e.g., Word, Excel)
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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