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Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
training programs
Job Description
This job opening is for a Guest Service Agent position at a hospitality establishment, specifically a hotel environment focused on providing excellent customer service to guests. The company operates in the lodging and hospitality industry, delivering accommodation services while ensuring guests enjoy a comfortable and welcoming stay. The position is key within the hotel front desk team, which typically serves as the first point of contact for guests. The company values professionalism, attention to detail, and a friendly demeanor, striving to maintain high standards in guest interaction and operational efficiency.
The role of the Guest Service Agent involves multifaceted responsibili... Show More
The role of the Guest Service Agent involves multifaceted responsibili... Show More
Job Requirements
- high school diploma or equivalent
- ability to greet guests warmly and professionally
- ability to operate switchboard
- ability to handle cash transactions accurately
- knowledge of hotel room types and rates
- willingness to learn emergency procedures
- strong organizational skills
- punctuality and reliability
- good communication skills
- ability to maintain confidentiality
- ability to multitask and work under pressure
Job Qualifications
- high school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong interpersonal and communication skills
- proficiency with basic computer operations
- ability to handle cash accurately
- knowledge of reservation and front desk procedures
- ability to manage guest complaints professionally
- familiarity with safety and emergency protocols
- team player with a customer-oriented approach
Job Duties
- be ready to begin work at the specified time
- greet guests
- check them in and out with friendliness, speed and accuracy
- maintain all paperwork as required by your shift
- initial and date when applicable
- maintain accuracy in handling cash
- responsible for the cash drawer and balancing shift report
- know how to handle money and make changes correctly
- operate switchboard and transfer calls as required by shift
- keep all business confidential on and off duty
- know room rates, locations, and furnishings of all rooms
- know physical make-up of building interior and exterior
- promote membership in the franchise's membership club
- help secure lodging for guest by referrals when hotel is full
- know what attractions, restaurants, and events are available
- be familiar with the specific publications and maps for providing directions
- be polite and present a friendly and caring image
- take and record reservations with accuracy
- confirm as requested
- check credit cards and guaranteed reservations for validity and acceptability
- know status of reservations on a daily and future basis
- be able to handle guest complaints
- know emergency procedures and how to respond
- be familiar with the fire system and how to shut if off if there is a false alarm
- be part of the hotel security team and responsible for reporting any potential hazards
- investigate any alleged injuries on the premises and complete incident or accident reports
- know where gas, electric, water cut off, and breakers are located
- know location of emergency lights
- keep lobby and office area clean at all times
- know computer operations including procedures for shut down when necessary
- set up and maintain continental breakfast
- know location of the ADA box and how to use it
- complete call back sheet and file
- complete room availability form
- complete comment log for your shift
- complete shift verification form
- perform all other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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