Guest Service Agent

Cary, NC, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible schedule

Employee assistance program

Job Description

The Daly Seven Hotel is a reputable hospitality establishment committed to providing exceptional accommodation and service to guests. As a prominent player in the hotel industry, the Daly Seven prides itself on a welcoming environment, ensuring every guest experience is comfortable, efficient, and memorable. This hotel operates in a competitive market, emphasizing customer satisfaction, attention to detail, and a friendly atmosphere. Known for its well-maintained facilities and dedicated staff, Daly Seven attracts a diverse clientele ranging from business travelers to families and tourists who appreciate warm hospitality paired with professional service.

The role of the Guest Service Agent ... Show More

Job Requirements

High school diploma or equivalent
Experience in customer service or hospitality preferred
Ability to work flexible hours including weekends and holidays
Excellent communication skills
Ability to maintain confidentiality
Basic knowledge of emergency procedures
Ability to handle cash and balance reports
Attention to detail
Professional appearance
Capacity to work as part of a team
Reliability and punctuality

Job Qualifications

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Strong communication and interpersonal skills
Ability to handle cash accurately
Knowledge of hotel reservation systems is a plus
Basic computer skills
Friendly and professional demeanor
Ability to work under pressure
Problem-solving skills
Familiarity with local area and attractions advantageous

Job Duties

Be ready to begin work at the specified time
Greet guests and check them in and out with friendliness, speed and accuracy
Maintain all paperwork as required by your shift
Initial and date when applicable
Maintain accuracy in handling cash
Responsible for the cash drawer and balancing shift report
Know how to handle money and make changes correctly
Operate switchboard and transfer calls as required by shift
Keep all business confidential on and off duty
Know room rates, locations, and furnishings of all rooms
Know physical make-up of building interior and exterior
Promote membership in the franchise's membership club
Help secure lodging for guest by referrals when hotel is full
Know what attractions, restaurants, and events are available
Be familiar with the specific publications and maps for providing directions
Be polite and present a friendly and caring image
Take and record reservations with accuracy
confirm as requested
When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property
Check credit cards and guaranteed reservations for validity and acceptability
Know status of reservations on a daily and future basis
Be able to handle guest complaints
Know emergency procedures and how to respond
Be familiar with the fire system and how to shut it off if there is a false alarm
Each employee is part of the hotel security team and is responsible for reporting any potential hazards to management
Investigate in the absence of the manager any alleged injuries which occur on the premises
Complete incident or accident reports as required
Know where gas, electric, water cut off, and breakers are located
Know location of emergency lights
Keep lobby and office area clean at all times
Know computer operations including procedures for shutdown when necessary
Know how to set up and maintain continental breakfast and make coffee properly
Know the location of the ADA box and how to use it
Complete call back sheet and file
Complete room availability form
Complete comment log for your shift
Complete shift verification form
Perform all other duties as assigned

Job Criteria

Experience

No experience required

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: