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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
24/7 health access
Travel Discounts
Commuter Benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus
Job Description
HHM Hotels is a reputable hospitality company known for its commitment to excellence and dedication to providing outstanding guest experiences. As a growing hotel management company, HHM Hotels operates a collection of properties that emphasize comfort, quality service, and a welcoming atmosphere for travelers. The company's philosophy centers around putting people first, with core values such as "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," reflecting their passionate and dynamic approach to hospitality. Managed by HHM Hotels, the company encourages a culture of professionalism and continuous improvement, making it a rewarding place to work... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, escalating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities, such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing them
- practice safe work habits and follow MSDS and OSHA standards
- assist in the breakfast area or with guest luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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